day return policy and after that you have to go thru the manufacturer for warranty work. One thing I've heard with the tablets like the Kindle fire where you purchase thru Amazon they set you account up in the device before they ship and if somehow someone takes the box away from your doorstep your account information is already on the device. I'm not sure if this is the case for the Nexus 7 if you purchase the device from the Google Play Store. This can happen with any device that the vendor sells and device and the content. If you buy one from like Best Buy you would create/setup all that separately. One thing is Best Buy does have Geek Squad for warranty but there are cheaper ways to go.