I bought their 3 year extended warranty on my laptop because it covered the battery and it was cheaper than a new battery. At 2 years and 11 months I took my laptop with its worn out battery in and they gave me a new one. I had also had the video display replaced about a year into the service contract. I very much got my money's worth.
I'm usually a very laid back, calm, cool, and collected person. At least I usually am. That has changed over the last couple of years thanks to Best Buy and their overpriced, useless, extended service plans on computers.
I guess after you run up against a brick wall and you finally realize that Best Buy doesn't care at all about doing the right thing, you probably should just give it up. I have. No more conversations or dealing with Best Buy. However.........., I am determined to do everything I can legally and morally to minimize their profit.
In order to accomplish my purpose I find myself hanging around parking lots, Walmart stores, and Sams Warehouse clubs, looking for people who may be in the market for a computer. I encourage them to purchase their computer anywhere but Best Buy. If they simply can't resist the temptation to shop at Best Buy, I then tell them my horror story about dealing with Best Buy and their extended warranty. They usually run away with a horrified look on their face.
Last night, part of my life's goal was realized when two people shopping at Walmart for laptops heard my story. They immediately canceled their plans to go look at the Best Buy computers and bought them at Walmart. It warmed my heart to see that peoples bad habits can be changed when faced with hard facts.
Now I have a real and worthy purpose in life. I will fight on.
I feel Good!!!!!!