Whatever he may have said via phone, the written terms dictate what they are supposed to do for you. Don't the new warranties mostly stipulate repair???
I do feel your pain though- it took 3 or 4 best buy geek squad trips before my in-law's plasma was finally replaced via a BB warranty. Very shady until they actually delivered on what was in the terms(!)
cheers
We are in the middle of an endless process to get resolution on our Insignia 55" TV. The TV which is 6 months old and still under the manufac. warranty, stopped working about 1 week ago after we heard a loud popping noise. We have spent the last 7 days being bounced from dept. to dept. Yesterday, I finally found someone in their Geek Squad, at their headquarters in Minnesota (Luis) that was helpful and told me that someone would be out the next day with a replacement TV. Today a tech showed up without a TV, but with a quick diagnosis for a replacement part (Power Supply), that he said he should have in about a week and that may resolve the issue. I quickly called their Headquarters to complain and after 1 hour of hashing it out with a rep. I was transferred to someone I was told was their Top Geek Squad Manager/Supervisor. His name was (CAZ). He informed me there was nothing else they could do and said he could always just cancel the order and I could pay for and install the part myself. I have managed service teams and have worked with many service teams in many different fields over the years and this was by far the WORST CUSTOMER SERVICE I have ever experienced. If you have t use Best Buy, DO NOT get an extended warranty on anything. You want NOTHING to do with the Geek Squad
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