My bet is the same issue would happen with the HP models in your machine.
Since you didn't tell anything about your machine I can only note the usual causes and leave you to sort it out. But first, why should Benq support your PC? Isn't that for you and your machine's maker?
Most common issues I've run across are:
1. Out of date or not installed motherboard drivers.
2. Intel accelerator software may interfere.
3. Odd jumpering scheme.
Best of luck,
I purchase a DW1655 Benq dvd/rw with lightscribe and tried to use it for the first time today and continue to get "Cannot communicate with lightscribe" error when attempting to make a label.
I contacted benQ and they told me they don't look after anything to do with lightscribe and to find something on the internet by googling Lightscribe. They would not even provide me with a phone number, web site or the name of the company that looks after lightscribe and offered no assistance what so ever.
As a result I have a benQ DW1655 dvd-rw with lightscribe for sale and would like info on where to buy one that offers some after sale service. This unit writes to disk just won't do the lightscribe thing.
I can't believe how a company like BenQ can survive with an attitude like theirs.
Anyone else have similar problems with BenQ?