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General discussion

Been 2 weeks and still TT gets Superantispyware wrong, help?

Jun 16, 2010 10:25PM PDT

I have the newest version of SAS and TT still tells me I have the oldest version. TT also does not list the newest version of SAS.

Discussion is locked

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How to Submit a Request for Help from Technical Support.
Jun 17, 2010 6:51AM PDT

Hello,

The issue that you are experiencing is most likely something our tech support team can help you resolve. If you have not yet done so, please open a support ticket by doing the following:

Open the CNET customer service home page (http://cnet.custhelp.com).
Click on the "E-mail Support" tab.
Enter your e-mail address.
In the "Category" section use the drop-down menu to select "CNET TechTracker".
When describing your issue, be sure to include an appropriate degree of detail.
Remember, providing clear a description and relevant information, lead to better and more useful advice. Helpful information includes: The version of the operating system your computer is running, any additional e-mail addresses you have registered with CNET, any specific errors encountered, and the steps you took just before you had the problem.

Use the submit button to send us the information.
A confirmation page with your ticket information should appear. When it does, copy or print the information for your records.

Regards,

CNET TechTracker Support

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link is not working
Jun 17, 2010 7:01AM PDT

that links no good Sad

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link is fine
Jun 17, 2010 7:33AM PDT

sorry, i had to remove the ( ). its woring

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Sorry, about the defective link.
Jun 18, 2010 5:20AM PDT

Sorry about the defective link. As you figured out an extra character somehow slipped into the address. Thank you for calling this to my attention.
The link that should have been posted is: http://cnet.custhelp.com

Regards,
Nathan
CNET TechTracker Support

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Email support
Jun 18, 2010 5:26AM PDT

Thanks Nathan, it works now. I email support as you instructed but nothing is listed under "My Support History", is that normal?

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Problem contacting support.
Jun 24, 2010 9:59AM PDT

Hello Mr. Gmp,

I do not see an e-mail support case from you. In order for the request to be successful, make sure that while you are submitting a request for help on the http://cnet.custhelp.com/ website that you follow through all the steps until a ticket confirmation number is displayed.

Please give it a try again,

Regards,
Nathan
CNET TechTracker Support