If it was fraud you would not be posting here but calling up your local consumer fraud in your state. Here in California it's the BEAR. Each state differs.
Sorry, but it's not fraud.
Bob
Toshiba makes a decent laptop, but if you buy one of their products do not think for a moment that your warranty will be honored! I had an adapter cord (and transformer) that failed, and it has now been 2 weeks that Toshiba has been "unable" to send me a replacement cord. They claim it is on "back order" with no date in sight as to when the part will be available. Of course (they tell me) I can go into a store and buy a replacement part myself (over $100) but they will not reimburse me for that - I will simply have to wait for the back order in order to have it replaced under the warranty provisions. In essence, they are telling me that - in all of North America - they cannot put their hands on one of their own power cords, even though I could just walk into any store and buy one myself! This, they say, is their "policy" - and the policy cannot be changed. In my book, this is not "policy" but rather consumer fraud - buy their product, assume that you have a warranty, but when it comes to fulfilling their warranty obligation you're told to wait indefinitely - or just go buy the replacement part out of your own pocket. Frankly, I had expected better from a company like Toshiba, and my experience has made me conclude that I should never consider buying another of their products - ever!

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