Samsung forum

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bdp3600 did not come with netflix

by gslongani / May 16, 2010 5:49 AM PDT

Hi,

I purchased the player last year and it came only with youtube. How can I add netflix to the player? My player downloaded the latest firmware but still no netflix.

Please advise.
Thanks,
Pauly

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bdp3600 did not come with netflix
by Samsung_HD_Tech Samsung staff / May 16, 2010 9:03 PM PDT

gslongani,

This may be a result of a regional difference.

Where do you live (country) and from what country was the unit purchased?

--HDTech

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bdp3600 did not come with netflix
by gslongani / May 23, 2010 11:19 AM PDT

I live in Denver, CO, USA. Purchased it from BestBuy in Denver, Colorado (USA).
Thanks.

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bdp3600 did not come with netflix
by Samsung_HD_Tech Samsung staff / May 24, 2010 3:36 PM PDT

gslongani,

The BD-P3600 should most definitely have Netflix then. If you leave the tray empty and power up the unit, it should prompt you for Netflix and Pandora. What do you see if you power up the unit with the tray empty?

--HDTech

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bdp3600 did not come with netflix
by gslongani / May 25, 2010 5:46 AM PDT

I see YouTube only!

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No netflix
by paulie117 / May 25, 2010 6:41 AM PDT

I had the same problem. After extensive trouble shooting with Samsung, both on line and on the phone, they determined that the unit was defective and should be serviced or replaced. Since I unfortunately bought it from a vendor who isn't an authorized Samsung dealer, I decided to return it and received a refund.

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bdp3600 did not come with netflix
by Samsung_HD_Tech Samsung staff / May 25, 2010 9:30 AM PDT

gslongani,

I would definitely call 800-SAMSUNG and have your unit sent in for service. It's supposed to have the other programs as well. Keep me posted, and if you're not able to find an amicable solution, get a transaction number from your call and post it here. I'll see what I can do to help.

--HDTech

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bdp3600 did not come with netflix
by gslongani / May 30, 2010 2:44 PM PDT

Thank you, HDTech.

The tech person asked me to download the firmware on to a USB drive. Connect to the unit and hopefully this should resolve the issue.

I will try it tomorrow and will let you know the status of my efforts.

Thanks for your help!

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bdp3600 did not come with netflix
by gslongani / September 1, 2010 11:15 AM PDT

Hi HDTECH,

Unfortunately, the player does not recognize the firmware. It appears that this one is for Canada region, even though I bought the BD Player in Denver from BestBuy.

How can I exchange it for a US version BD Player? Thanks for all your help!

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