BDP-1600 wont play disc

It loads up fine and i can even scroll through netflix but Iron Man does not load. I am calling the client today to see if he has any other problems. Will one of your tech guys be at CEDIA this year?

MatrixS&V,

More than likely yes. Usually you can ask for the person handling the specific product lines.

--HDTech

Do you have any ideas for why Iron Man will not play on the player?

MatrixS&V,

I don't. It could be a defective disc, or a defective unit. Are other discs able to play?

--HDTech

I have the same problem. I bought a new BD-P1600 last week. I rented Iron Man from Blockbuster, inserted the disc and got a blank screen. I returned the disc to Blockbuster and got another one - same problem again. I tried to update the software and the player replied that all s/w is up to date. I've looked on line and a number of other people are experiencing exactly the same problem, both with Iron Man and with a number of other Blu Ray discs. This is clearly a player problem. What to do????

villahill,

We are keeping track of the discs that people have trouble playing. Our Blu-Ray specialist and I have created a forum where this information can be posted. If you would, take a moment so we can collect these titles, test them and recommend fixes.

http://spreadsheets0.google.com/ccc?key=tlAFckDnoptK6XmnBTyoNqg&hl=en

In the meantime, I apologize for the inconvenience.

--HDTech

OK. I entered my data on your spreadsheet. Please note that mine was the first entry of "Iron Man: The Movie" even though I found at least a dozen posts on various on-line discussion groups from BD-P1600 owners who could not play this same movie.
Do you have any idea about the root cause of this problem and whether it can be fixed quickly? If not, I need to return my player and get a different brand (certainly not my preference).
Thanks,
Villahill

I am having the same problem with ironman blu rays. I have the BD-1600 also. I wish I had saved my box so I could return this unit. Samsung will you take it back? It's less than 35 days old.

villahill,

Most of that is explained here, and has to do with the Java Encoding:

http://forums.cnet.com/5208-13973_102-0.html?messageID=3095942&tag=forums06;search-results#3095942

You returning the unit isn't my preference either, but when it comes down to it, I want you to be happy and have a solution. I don't have any ETAs on a fix, and from what I can tell, it's likely a Java issue that can be fixed. I just don't know when that will be.

--HDTech

I appreciate your promptness and candor. If the problem is that individual studios are creating new java code and not notifying you, will all other blu-ray players also experience problems, or is this peculiar to Samsung? Do you expect to come up with a systemic solution or will this have to be a movie-by-movie fix? I like your player so I'll stick around for a couple to weeks to see what happens.
Thanks.

villahill,

Well, one manufacturer also owns one of the major studios, so I wonder what advantage that affords them. Outside of that, it's on a case by case basis.

At some point, I believe there will be a standard. This is the rough part where different ideas are being implemented from different studios, and we have to come up with the resulting compatibility after the release.

In the meantime, I can't promise that the next firmware will fix all of the issues. Do I believe these issues will be resolved? Yes. But I don't have a timeframe for when each individual issue will be resolved.

Thanks for your kind words.

--HDTech