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Question

BDE6500 Browser does not activate

by danieldefasson / November 30, 2012 4:42 AM PST

New BDE6500. Everything works except the browser. The little circle arrow just keeps going round and round. All firm and software has been updated. Any ideas?

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All Answers

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Answer
Re: BDE6500 Browser does not activate
by Samsung_HD_Tech Samsung staff / November 30, 2012 5:13 AM PST
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BDE6500 Browser does not activate
by danieldefasson / November 30, 2012 5:54 AM PST

Specifically where do find the information for each of your requests.

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Re: BDE6500 Browser does not activate
by Samsung_HD_Tech Samsung staff / November 30, 2012 6:09 AM PST

Hi danieldefasson,

To obtain the web browser version: Load Smart Hub and highlight the web browser icon and then press the info button once, a pop up then appears and displays the version.

To obtain the Smart Hub Version/Unique ID/Memory Usage: Load Smart Hub and press the Tools button on the remote, move down to Settings>About Smart Hub.

HD Tech

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Facebook support entry
by danieldefasson / November 30, 2012 7:20 AM PST

I have entered the requested information on the Facebook support page. Browser default 54.5KB; version 1.233. Smart Hub version 4.50.51-5.0. Mem Usage 277.97mb/869.53mb. When can I expect a reply?

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Re: Facebook support entry
by Samsung_HD_Tech Samsung staff / December 2, 2012 11:18 PM PST
In reply to: Facebook support entry

Hi danieldefasson,

I looked over at our Facebook page, and I see you were able to get a response on Saturday. If you have any further difficulties, let me know.

HD Tech

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Facebook page
by danieldefasson / December 3, 2012 4:43 AM PST

I do not see it anywhere on my Facebook page. If you saw it, please tell me where it is.
Is it on your Facebook page? If so, where? Can you just email me the information?

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Re: Facebook page
by Samsung_HD_Tech Samsung staff / December 3, 2012 6:29 AM PST
In reply to: Facebook page

Hi danieldefasson,

I saw the response on our page. You likely got a notification inside of Facebook, but that's all moot now. I understand there was an update today that you should get the next time you start the browser, and we're getting reports so far that it's working.

If you still want us to message you in Facebook, you have to like the page: it's not our rules; it's just how Facebook works. I suppose a means of protection for consumers to ensure that their privacy isn't being invaded.

HD Tech

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