Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

BD-P3600 Issue

by jldoubleya May 3, 2010 2:14AM PDT

I recieved my BD player at Christmas. Have watched a total of one movie (bd) and now on movie two, the TV starts to have red/horizontal lines flickering in it. Then it flashes and stops altogether, but audio continues. Updated firmware. Everything worked again. But only for about 45 minutes of movie and then the same thing again. No matter the disc or type of disc, even on Pandora or the Menu itself.
I have taken back to Best Buy and told since I am beyond their "exchange" period, they will send it back to Samsung to get it fixed. But it will cost me 35 dollars at least. After reading through many forums, I don't understand why I should pay 35 dollars, Samsung should stand behind their products, come on? The BB folks suggested I purchase a different brand next time as they get a lot of Samsung BD players back. After reading about all the problems with these players, I will not seek assistance on this more than once. If it doesn't fix the problem, I will go with another brand. Perhaps I have purchased my last Samsung product.

Discussion is locked

3 Posts
- Collapse + Expand Details
- Collapse -
BD-P3600 Issue
by Samsung_HD_Tech Samsung staff May 4, 2010 11:47AM PDT

jldoubleya,

I'm sorry to hear that you're having this issue. I would recommend trying to call 800-SAMSUNG to see if you can explain your situation. Unfortunately, I'm not a member of the service department, so I have to suggest that you call them as your "one shot" to seek assistance.

--HDTech

- Collapse -
same thing...
by jldoubleya Nov 3, 2010 3:08AM PDT

Okay, now months later I have second 3600 unit. It is doing the same thing. I tried the player on another TV (720p Samsung) and it didn't have the problem. So back to square one. I have an older Onkyo av with 1080p passthrough (for video) and it's conncected to a newer Panasonic plasma. The audio continues to come through fine. The picture starts to degrade with lines and noise and then goes blank. Even with no disc in it. Does it with the menu screen. I have satellite hooked up through av and works fine. So doesn't it have to be with the onkyo ht settings or the panny plasma?

- Collapse -
same thing...
by Samsung_HD_Tech Samsung staff Nov 3, 2010 11:06AM PDT

jldoubleya,

You might try connecting it directly to the television to see if you're still having this same issue. If not, you might connect the audio (optical) from the player to the receiver rather than using the pass-through.

But it would indicate where the problem is. If it doesn't flicker when directly connected to the TV, then it may not be an issue with the player.

--HDTech

Back to Samsung forum

CNET Forums

Operating Systems
Software
Electronics & Gadgets
Hardware
Tablets & Mobile Devices
General Help
Brand Forums
Roadshow Autos
Off Topic

Other Forums

Forum Info