I would try reloading it using the CD method.
First, empty the tray, turn on the unit and hold down the FF>> button until the unit resets itself. If you're able to then load the CD version of the firmware update and re-install, you may have better results.
If not, then the unit may need service.
When I turned on the unit yesterday it notified me that there was an firmware update. Have done a few in the past.
Let the unit download and install.
At the end of the upgrade the unit shut itself off.
Now when I turn it on all I can do is open and close the disk tray.
When I put a disk in Blu-Ray or normal DVD, the movie loads to the opening menu and stops there. Not even the buttons on the top will let you start the movie.
A button to surf YouTube does not even work.
Have powered it off.
Wondering if it is a corrupt firmware update, looking for lastest firmware that I can download and try to reapply via CD.
This is my third unit since January, I thought I had a good unit this time.