BD-P3600 Disnet Movie Issues

Thanks for commenting on this thread. It's good to know that it's not just my player.

Sounds like Samsung need to jump on this ASAP. I'm also running 2.12

As soon as you fire up your player (with the dongle in it), it should recognize your router, and ask for your WEP code. Once you put that in it's pretty strsight forward.

DW Drummer and all,

Sorry for my late entry into the topic.

Are these both units from Canada with Alice in Wonderland and other Disney titles?

--HDTech

Not sure about DW Drummer, but mine is Canadian.

My player was purchased in the states, so i can only imagine it's not Canadian.

I've tried to be as understanding as I can with this issue. I contacted level one, who after half an hour couldn't help. They then pushed me to level 2, who after 45 minutes couldn't help. However.. level two insured me that tech support would contact me with one business day. I'm now on day five, and no calls. This is even after I called on day three to let them know that I still hadn't received a call. They did however give me their 1-800-SAMSUNG number to call, so I've got that going for me.

Dear Samsung... I've purchased rougly $3000 of your product within the last year, I've had issues with every single one of them. Some worse than others... This is the straw that broke the camel's back.

Never again.

I haven't spent quite as much money, but still. I'll buy almost any other brand. First, the BD-P3600 has ultra-lousy network sharing abilities - I had to enter the password for the share each time and then it only reads divx and certain types of AVI files. Lame. Second, I've had multiple discs from Netflix that the player won't play. I'm hoping to get about 1/4 the price I paid for it from auction. I sort of feel bad selling it since it's such a lousy piece of junk that I hope the people read the reviews and don't purchase it. I do want to be rid of this horrible waste of my money. I bought it right when it came out and I learned my lesson. Never again Samsung.

Hi thanks DW Drummer for the help! I was hoping it would be something easy like that. And Samsung what's the warranty on my factory refurbished unit, You stll haven't responded.

Tom j.

Curt31,

Sorry for the delay.

I can't confirm or deny warranty coverage. That has to be done by calling 800-SAMSUNG with your model and serial number.

--HDTech

Hi. Is anyone else having problems with the Prince of Persia Blu Ray disc? I have a BDP-1600 with the latest firmware (v 2.12). When I play the disc, it works fine for five minutes or so and then the video freezes for a few seconds. Once it unfreezes the audio is out of sync. with the video. It's as if the audio keeps running (though I can't hear it) while the video is frozen. After 30 seconds or so, it resynchronizes and everything's fine until it happens again in another two to five minutes. While the audio is out of synch., the video jitters a little, too. As if it's catching up? Very strange. I've tried two discs from Netflix so it must be some kind of compatibility problem.

Thanks,

Doug

I have had that problem and hiccup and playback on chapters. When you reach 3 chapter the movie hiccups for a second then the chapter name is shown below. at the end of the chapter it replays the chapter! Does this for 5 or 6 different chapters. If you look at bonus features you can play the movie in Sands of Time mode... there is this knife that appears and it is for you to see some special effects, the hiccup in normal play occurs at the same time as special feature knife! Thought it was Disney's feature, but doesn't do in on PS3!

On mine the sound starts off fine and then out of sync around chapter 3.

DVD warns of upgrade for movie required but is on screen for less then 2 secs, never really had chance to read anything but first job. Nice job Disney on that one.

Wonder if any other players having same problem. My BDP1600A acting up since last 2 updates. If I say search for new update it starts and then update screen and menu screen just disappear for 2 mins then returns to startup screen like I just powered on.

Buddy having issues with his samsung as well. Another buddy has never had issue with Panasonic or Sony players he has. Sony old enough has no internet or usb. Has to download cd image to update, only done it 2 times and no problem.

Last Samsung product I will buy. Support terrible!

Yeah... Sony's probably won't have as many issues, since they're the creators of Blu-ray in the first place. They actually probably set the industry standards to begin with, and have a specific algorithm that's more robust to variation in bly-ray strategy. I'm wouln't be suprised if Sony did this intentionally, since they tend to be devious in my opinion. But again... my opinions are strong. lol

Do I just have to have it turned on or do I need to be in a particular menu to receive the prompt. Thanks!

Tom j.

Same problem here. Player won't play Prince of Persia. Receive error message then the disk pops out. I have the latest firmware update.. Anyone find a fix yet?

I just contacted Samsung for the third time on this issue. According to tech support, they recognize an issue with the two previously mentioned Disney Blu-rays (Alice in Wonderland and Prince of Persia). I guess they're working on a new firmware fix, but it hasn't been released yet. If you contact them, they'll take down your e-mail and notify you every time there's a new firmware update. Which is nice, but they already had it... I used it to regiter my components to begin with. CRAZY!!!! why take my info to begin with, if you're never going to use it? UGH!!!!

In my opinion... which has been a little strong in these strings... why is there no government standard or technical specification that these companies need to meet, before selling product to the general public? If I go to the store and buy a Blu-ray player, because I just want a really nice picture, I should be guaranteed to have a nice picture every time. I shouldn't be required to have an internet connection and a spare thumb drive laying around to get my $400 paler to play my $40 Blue-ray. It's ridiculous. I just happen to be able to receive high speed internet. some people don't even have the option, nor do they own a computer to begin with. It shouldn't be a prerequisite to own a computer, pay for internet and have a thumb drive, to own a blu-ray player. Again... moronic. God help the elderly!!!

Alright.. I'm off of my soapbox.

Thanks for voicing what I am thinking. I have one question, do you think this is a DRM issue or the BlueRay player manufacturers' fault? I don't know who I dislike more. Ever-changing DRM schemes, or players that can't keep up.

In my opinion, the Blu-ray disc manufacturer's need to be held accountable. They should be held to a certain criteria that meets a government mandated specification.

Example: If I own a company that manufactures players, I'm the one being judged when the disc doesn't play (Samsung), not the disc manufacturer. If I was this company, I'd fight long and hard for 1. a way to insure that my player is robust to anticipated changes in media, or 2. goverment regulations that force the hand of the disc manufacturer to provide proof that their new disc is capable of playing in all manufacturer's players.

This is obviously a rediculous request, which brings me back to the previous statement... "government regulated specs that need to be met by the disc manufacturer".

Bottom line... this entire posting could've been avoided if Samsung actually cared about it's customers. I was offended that when I contacted their service center, I was asked questions from a check list by a person who doesn't even understand what a blu-ray is. God forbid that you train your customer service employees on the products you sell, so they have an opportunity to think outside the box on correcting issues. Even though this is not a Samsung specific issue... I would've been less likely to post this, had I been talked to by a person that actually listened to, and tried to ferret out the problem. When someone three levels deep doesn't call back with an explanation, it's inexcusable.

DW Drummer,

I've been a bit of a silent reporter on this. Lately, disc issues discussions in threads end up being about 'what I'm going to do about it', which unfortunately, in most cases, is test and report it.. and really, not much else.

Prince of Persia worked on my BD-P3600 when I tested it, so I'm not sure why this happens when it does. When I report positive test results, people who are affected aren't very happy, and I really do understand why. That said, I might think that with two different firmware revisions, it may be an issue with the hardware.

On that note, I do apologize that you weren't handled properly with your situation. If you have a transaction or case number, I'd like to have someone review it and see if we can resolve this. I don't know why you weren't called back, and I'd like to bring that to someone's attention.

DRM and copy-protection is not something manufacturers change or add, though we do add the programming so that the players can play it. But DRM comes from the Studios. It would be nice if there was a standard, however, there isn't one, and until there is, changes like this will make some discs not able to work immediately. With works being released in both HD and digital formats, there is an increased scope of making sure that the content is protected.

It stirs up the which-came-first-chicken-or-egg debate on duplicating digital copyrighted works and DRM and manufacturers and people who want to copy stuff, and I can't address that here. There are 1000 things I can say that lands me in trouble. What I can say is when we find something that is brought to our attention, we give it attention to see about getting it working correctly.

Avatar was released and very few players could play it on Day 1. I agree that a standard would be ideal, but at this time, that's just not the case.

--HDTech

I just wanted to say thank you for chiming in on this.

As I stated in the original post, this player is number two already. I purchased the first one and it was bad from the get go. The second has been glitchy, but until this issue, I've been able to work around or ignore most things. How many do I need to go through to find one that works?

I don't mean to be rude, but really... I spent a ton of cash on Samsung products last year, and though the picture quality is outstanding, the units themselves are extremely tempermental.

I unfortunately don't have the case number any longer. Since I still hadn't been contacted with a firmware update notice, I just chucked it. If there's a way to privately contact me, I can give you all of the info you require to resolve this issue.

Based on the postings in this string, it's obvious that mine is no isolated incident. Can you please let me know if this is still being worked on as an unsolved issue that Samsung intends to fix? If not... I need to move fast on obtaining refunds for the dics that don't play (Alice in Wonderland DVD / Prince of Persia DVD and Blu-ray).

Regards,

I have the same problems Drummer has. I was wondering whats the difference between the BD-P3600 and the BD-P3600A. I was able to play Prince Of Persia on Blu-ray after I reverted to firmware 1.03 all other firmwares failed.

Well the 3600 is acting up again on Prince Of Persia blu-ray so against my better judgement I bought another Samsung the 6500. All I can say is wow,if it keeps performing like this my faith in Samsung is restored.