I think there's a ground for class action suit here, especially for those that had their unit connected to internet and got it updated automatically making it unable to play titles that used to play.
Call Samsung 1800 number and try to record the conversation, if you're like my friend who were told to pay to fix something that they 'remotely' broke, especially after the warranty time is passed, then register together here. If the number clearly show that the issue with the firmware is prevalent, I believe it will be a clear ground for a class action suit against the company.
The thing is, Samsung could provide a very easy solution to this issue. a Newer firmware that allow the customer to roll back to their previous firmware that work. Which will provide the easiest solution. 'Fix what being broke remotely, remotely.'
But if they choose to try charging people for money, then it can be categorized as a scam and should be a ground for a lawsuit.
One of the best French door fridges we've tested
A good-looking fridge with useful features like an auto-filling water pitcher and a temperature-adjustable "FlexZone" drawer. It was a near-flawless performer in our cooling tests.