Samsung forum

General discussion

BD-P1600 and customer support: more problems!

by stgallen / January 12, 2010 1:40 AM PST

I am one of the people here whose unit was bricked by a firmware update, and my unit had a disc stuck inside.

1. When I was sent a new unit without my Blu-Ray disc, I called again and was given a point of contact to send my proof of purchase to. I was told that I would be reimbursed for my lost Blu-Ray. I faxed in my info and...nothing. That was weeks ago.

2. My new BD-P1600 plays terribly. We tried "Three Sheets" Season 3, disc 1 (DVD) and it wouldn't play at all. We tried "How I Met Your Mother" Season 2, disc 1 (DVD) and it wouldn't play at all. So, after weeks of saying "no way", I agreed to update the firmware to 2.05. Three Sheets played OK, but not perfect. HIMYM still will not play. We did recently watch one Blu-Ray ("State of Play") without incident. If this unit cannot even play simple DVDs, we're going to have to come up with another solution (like a refund.)

I'm out $200 for the BD-P1600, $28 for the Blu-Ray disc ("Mad Men" Season 2) and I still don't have a player that works right.

Has anybody here had either problem happen to them?

Discussion is locked
You are posting a reply to: BD-P1600 and customer support: more problems!
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: BD-P1600 and customer support: more problems!
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!