Samsung forum

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BD-P1580 image distortion

by davidaprice / January 9, 2010 11:25 PM PST

I have just bought a Samsung BD-P1580 Blu-Ray player and a Samsung P2770H monitor, and connected them with an HDMI cable. (In practice there will be an Onkyo TX-SR577 home theatre amplifier between them, but the problem is the same whether I connect directly or via the Onkyo).

The monitor's screen image is solid green for the left 1/3, and the right 2/3 shows a Samsung Blu-Ray disk logo, heavily distorted and with rainbow-striped colours. I uploaded a photo of the screen to here:
http://www.greenpoppy.net/samsung.jpg
When I played a Blu-Ray disk, it played fine, except with corresponding horrible image and colour distortions.

I tried resetting the Blu-Ray player by holding down the FF button for 5 seconds: it displayed 'RESET', but the picture did not change.

To check whether the monitor or Blu-Ray disk player was to blame, I connected our other Blu-Ray player, a Samsung BD-P1500, to the monitor using the same cable. This worked perfectly. When I connected our HD-Ready TV to the new BDP-1580, the TV would not display a picture (some error about unsupported mode, which I forgot to write down).

Is this some configuration problem I can correct myself (the Blu-Ray player's on-screen menu system is partially visible through the distortion), or should I return the Blu-Ray player to the shop (Verkkokauppa.com in Helsinki, Finland)? Can I expect that a replacement player will work, or is the BDP-1580 somehow incompatible with the P2770H monitor?

Thanks,
David

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Replacement has same fault
by davidaprice / January 12, 2010 2:46 AM PST

Local Samsung support told me to return the device as 'dead on arrival'. I just collected the replacement, plugged it in, and the image fault is just the same! Is the BD-P1580 for some reason incompatible with the Samsung P2770H monitor? I checked again - the monitor still works fine with the same HDMI cable and my old BD-P1500.

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Replacement has same fault
by Samsung_HD_Tech Samsung staff / January 13, 2010 10:54 AM PST

davidaprice,

Have you tried changing the resolution in the Blu-Ray player to a higher setting than the default setting?

--HDTech

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Changing resolution didn't help
by davidaprice / January 13, 2010 7:51 PM PST

The Blu-Ray player's default resolution setting seemed to be 1080p, which I think should be correct for this HD monitor. Although the image was terribly distorted, I was able to see the on-screen menu well enough to change to each of the other available resolutions. The result was slightly different but similarly distorted images on the monitor.

I tried to use the on-screen menus to set up networking and download a firmware upgrade, but I couldn't read them clearly enough to do that. I have now returned the replacement player to the shop, where they will run some of their own tests.

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