BD-P1500 not playing BD-Live content (with latest update)

Thanks for the reply.

However, this happens with a freshly formatted USB drive. So, it has the full memory available. The USB drive is 1GB, and reports 955MB available after formatting.

LarryDennisll,

Well, if you were able to download and update your system (assuming you went through the actual firmware update process, correct?), we can assume that your player is able to get data through your router.

One of our BD specialists was kind enough to forward me a link this evening that gives a very general walk-through of setting up specific settings. I'll include it here, but if it doesn't help, let me know and I'll hit them up first thing when they get back to the office.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=1&PG_ID=3&PROD_SUB_ID=788&PROD_ID=839&AT_ID=141119

There are some instructions at the bottom that may be relevant.

Is your drive formatted in Fat32? That's worth a check.

I think I'm on my own until Monday (and rightfully so...) but I'll be around tomorrow briefly in case people need help and then over the weekend as well. I'll see what I can find if that doesn't help.

Keep me posted!

--HDTech

Again, thank you for the reply.

I did the firmware update via the network connection, so it did get the update through my router. And each disc does load data onto the USB drive when loading. It's just that when it gets to the disc's main menu, and BD-Live is selected from there, that it claims I lack a profile 2.0 player or Internet connection.

I used the following guide while trying to get BD-Live working:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=44838&modelname=BD-P1500&modelcode=&session_id=JTNqCkGZk4YTWpy01CyP0J5Hmms1TfXln2N75PnHGF6ldGh3pNZ3!260833333!1761676444!7501!-1!-1428027032!1761676348!7501!-1!1230179626211

This page and the page from your BD specialist contain the same information. So, I have already tried everything on that page.

Since I am using the format option within the BD-P1500, one would think it would be the required FAT32.

I understand that with the Holidays, response times may be delayed to questions and that personal will be on vacation. I appreciate the quick responses you have managed to give so far.

Thank you,
Larry

In the interest of trying something - part troubleshooting - part curiosity...

What if you downloaded the latest firmware from the website onto a USB?

http://www.samsung.com/us/support/download/supportDown.do?group=&type=&subtype=&model_nm=BD-P1500&language=&cate_type=all&dType=D&mType=FM&vType=&prd_ia_cd=03020100&disp_nm=BD-P1500&model_cd=&menu=download

If it's not the firmware, it's got to be the connection. So before I suggest that your network is the isssue, what do you think? Worth a shot?

--HDTech

For completeness, I decided to double check the file system on the USB flash drive. It was just FAT and not FAT32. After reformatting to FAT32 on a computer and re-inserting the drive in the BD-P1500, I was successfully able to access the BD-Live content for "X-Files: I Want To Believe" ("The Mummy: Tomb Of The Dragon Emperor" was a rental and has been returned, so I was unable to test that).

I find it very odd that the format option within the BD-P1500 does not format in the required FAT32.

Again, thank you for your assistance and quick responses during this Holiday season.

Happy Holidays,
Larry

Larry,

Thanks for your patience and intuitiveness.

I'll pass that on to our knowledgebase specialists and see why that might be.

Have a wonderful Holiday!

--HDTech

The formating to FAT 32 does not solve the problem for the Mummy disk.