I have contacted samsung several times. I waited to post my comments on this player until now because I wanted to give samsung time to come out with a firmware to fix this or issue a recall. Today I installed the v3.0 firmware released April 28th 2011, which I was happy to see. After spending some time installing it, I popped in a couple discs that previously read, NO DISC. Well there it was again. NO DISC. I contacted samsung again and after confirming that the v3.0 was installed I was advised that I needed to update the firmware.......After informing him that is the most up to date version he said they were working on a fix. I bought this player 2 years ago and I expect it to last more than that for the $250 I spent on it new.