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Question

BD-F5900 Blu-ray Player SER:ZXPM1T3D300689

by jonats24 / May 29, 2013 12:36 PM PDT

This player powers off while watching movies or You Tube Videos. The player can not even finish one movie. It is a big problem because in order to continue, I have to scan the movie to the part the unit switches off. More so with You Tube videos because you have to search again and enter the search using the remote which took forever to finish.... What a pain in my ***. I already run the UPDATE but same problem. Some of my old Blu-ray movies like AVATAR will not even play. My old Sony Blu-ray player I bought 6 years ago is still working and does not give me any problem. The main reason I bought this Samsung BD player is because I want to watch 3D movies.
Will somebody from Samsung help me because they did not answer my email I sent last week regarding this. Planning to return this unit this weekend.

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All Answers

Collapse -
Answer
Take it back
by Andy Holman / May 29, 2013 1:16 PM PDT

Is the unit hot when it powers off? Could be overheating. Either way, it sounds faulty and I would take it back ASAP.

Collapse -
Answer
Re: BD-F5900 Blu-ray Player
by Samsung_HD_Tech Samsung staff / May 30, 2013 2:56 AM PDT

Hi jonats24,

I'm very sorry to hear that has happened. Normally, I would suggest that a product behaving like this should be serviced. In this case, as the other user Andy suggested, you may want to consider the policy options at your retailer. But if you'd rather have us service your unit, here's the thread where you can get details on setting that up: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

Regards,
HD Tech

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