I'm sorry to hear that you're having this issue with your Blu-Ray player.

Try turning on the unit and making sure the disc tray is empty. Then press and hold the FF>> button until the unit resets.

If you still continue to have problems, you may need to contact the Samsung customer service center for live troubleshooting, since that kind of back and forth troublehsooting conversation is much more efficient on the phone than a forum .

They can be reached at 800-SAMSUNG.