Samsung forum

General discussion

BD-C5500 jerky images

by schefter / May 11, 2010 8:15 AM PDT

My new Blu-Ray player occasionally shows blockiness during action sequences and some jerkiness in people's movement at other times. It's not a lot but enough to be noticeable. Is this normal behavior? I know the player is moving a lot of data over the cable and into the TV. I have a thick, high-quality Sony HDMI cable between the TV and the player. This is the second cable and it's not resolved the problem. Is it likely to be the player, the cable, or the TV?

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BD-C5500 jerky images
by Samsung_HD_Tech Samsung staff / May 11, 2010 3:09 PM PDT
In reply to: BD-C5500 jerky images

schefter,

What kind of TV is it? LCD? 120Hz LCD? Plasma?

And what sources are you seeing it on? DVD? Blu-Ray? Streaming?

--HDTech

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TV type
by schefter / May 11, 2010 8:14 PM PDT
In reply to: BD-C5500 jerky images

It's a Samsung series 6 Tv, 120Hz LCD. So far I've only really watched the Blu-Ray.

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TV type
by Samsung_HD_Tech Samsung staff / May 12, 2010 3:36 PM PDT
In reply to: TV type

schefter,

Try changing the 120hz AutoMotion Plus setting to OFF and see if that improves it.

Your picture will still be 120hz, just without additional processing. I'm thinking that this might be causing the symptoms you described.

--HDTech

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Thank you
by schefter / May 12, 2010 11:22 PM PDT
In reply to: TV type

Thank you, I have tried that and I will see how it works.

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It worked!
by schefter / May 14, 2010 10:25 PM PDT
In reply to: Thank you

I have tried several videos and the problem appears to be fixed. Thank you!

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