Samsung forum

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bd-2550 will freeze all the time since upgrade

by Junvega2004 / August 21, 2009 10:41 AM PDT

I got this player for the netflix feature and to watch my favorites movies on my room. it worked flawlessly till an upgrade to latest version rendered unusable. the darn thing crashes all the time with dvd's Blu-ray's and in netflix. I have to reset it almost every day. of course with the 90 day labor warranty gone since I got the upgrade I'm stuck with it. I downloaded the old version that samsung put back as the latest, installed and that helped the netflix issue a bit, but the darn thing still gives me trouble. crashes and either stays in load forever or open. Wont reset with the forward button anymore and it take more that 5 min unplugged to come back. right at this moment is dead in the water. I have 3 Samsung TV's that I love but this headache of machine is killing my respect for the product line.

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Still not happy...
by Junvega2004 / August 23, 2009 9:03 AM PDT

Just a bump to see if someone can give me some hope...

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bd-2550 will freeze all the time since upgrade
by Samsung_HD_Tech Samsung staff / August 23, 2009 10:32 AM PDT


You might call 800-SAMSUNG to see if there is an exception they are willing to grant in your case if the firmware caused it. If not, post your transaction number that you're given here, and I"ll see what I can do to help.


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by Junvega2004 / August 23, 2009 11:50 AM PDT

I will give it a try and post the results here. Happy

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