Samsung forum

General discussion


by rfg1984 / May 11, 2015 9:12 AM PDT

I purchased a Samsung 55" LED TV UN55EH6000 in 2013.
Two years later the LED panel has FAILED and it shows a dark horizontal strip on the upper 30% half of the TV screen.

I would avoid Samsung LED TV products in future.

Disappointing that the LED screen failed in 2 yrs considering that such products should last much longer!!

Tried contacting them, however it seems I am out of warranty. But IMHO I think LED Panels should have a longer lifetime

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Did you try the cheaper exits?
by R. Proffitt Forum moderator / May 11, 2015 9:24 AM PDT

Extend the warranty and wait the required 30 days before you claim. So far that's the cheapest repair path I know of.

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Re: rfg1984
by Samsung_HD_Tech Samsung staff / May 14, 2015 6:24 AM PDT

I'm sorry to hear this, Can you send us a e-mail at,, with the serial and model number so I can look into this further for you?


HD Tech

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by rfg1984 / May 14, 2015 8:16 AM PDT
In reply to: Re: rfg1984

I have sent you an email and hope to resolve this quickly !

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