Personally I have excellent experience with Samsung products. Because you had one bad experience puts you in a small minority.
Bought "unlocked" S8+ from Samsung. Don't do it!!! After hours on calls with Verizon and Samsung they just asked me to return the phone. Bad software of something. Samsung kept telling me that the phone would be able to be connected to my Verizon account but in the end, it could not. Then treated me like it was all my fault. Bad service, bad tech support, return is difficult and no accountability. Don't buy Samsung products. Buyer beware!

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