Hi no tech here,

I'm very sorry for any inconvenience this may have caused you. I attempted to find your serial number in our system, but was unable to do so. If you'd like, please contact us over a social media channel and provide us with your contact info so that we can see if there's anything you can do for you. Here's the thread where you can get details on that: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

HD Tech