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General discussion

bad problem with norton (maybe a virus?)

by milton_3212 May 15, 2005 8:14AM PDT

alright, i'm running an older dell with windows XP pro on it. when i tried to open norton the other day it popped up saying norton has been corrupted and that it needs to be re-installed. so i did a quick restart but when it started up it didn't give me that msg for another month. i opened it about a week ago and it told me there was an "error creating quarenteen object, please re-install" which leads me to believe it's found a virus and it can't do anything about it. so my dad got the new version of norton and i tried installing it and about 2/3rds the way through it tells me "error 1606 could not access network location '::\documents and settings\all users\desktop'". and then stops there. that might be a problem with my computer though. any one know of anything i can try to fix this. any advice would be appriciated, seeing how my dad says i can't leave here untill it's fixed :S
-Brad

Discussion is locked

5 Posts
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bad problem with....
by Earthquake McGoon May 15, 2005 10:52AM PDT

Go to: http:uk.trendmicro-europe.com/enterprise/. Click
on HOUSECALL and have it run a virus scan of your computer. This is free. See what it tells you.

Also, try to delete the Norton with start-control panel-
add/subtract programs and delete the Norton, and then try a clean re-install.

Try System Restore. Reset your PC to an earlier date.

Try these and see, OK?

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still nothing
by milton_3212 May 17, 2005 10:15AM PDT

well i tried scanning my comp and it found 23 virus'/worms. i cleared them off and tried installing again and it still came up with the same msgs. it seems like it's trying to find a folder or document that doesn't exist that is needed for it to install. not sure why it isn't there though. if any one else has ideas pitch 'em out here. thanks
-Brad

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Symantec
by gmperry May 17, 2005 10:48AM PDT

Do as Earthqake advised. Then go to my computer-c drive- adavince & clean the disk. hen in c drive look in programs for symantec, if found delet. Do you have a Symantec disk, if so check for spy ware &/or adware, clean computer. disconect from internet, & then instal symantec. This is what I did to get it loaded. Good Luck, Gordon

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Reinstalling Norton
by wclark May 17, 2005 1:02PM PDT

I'm not sure if I followed your instructions correctly. Make sure whatever you re-load from disk is updated from Symantec "online".

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Uninstalling Norton
by VeeNVegas May 24, 2005 5:57PM PDT

I had a horrible time getting rid of spyware (notably Elitum.EliteBar) until I used the Norton uninstaller found on the Symantec web site below. Amazingly EliteBar was uninstalled at the same time.
This will totally rid your PC of all Symantec files... you should be able to do a clean install then. Me...I'm using McAfee now!!!!



http://service1.symantec.com/SUPPORT/quicksearch.nsf/0f8f2e94eb30ea5d88256e7c00001df5/595456d2cfcdc70688256e760002febe?OpenDocument&prod=&ver=&pcode=&src=&miniver=&tpre=&prev=&dtype=&src=bar_sch_nam

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