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General discussion

Bad_Pool_caller problem

Aug 5, 2012 4:44PM PDT

Hello all,

I run Windows XP Pro SP3. System information follows herewith.

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name MR-5A630AEF9F78
System Manufacturer MSI
System Model MS-7597
System Type X86-based PC
Processor x86 Family 16 Model 5 Stepping 3 AuthenticAMD ~3013 Mhz
BIOS Version/Date American Megatrends Inc. V10.2, 3/14/2011
SMBIOS Version 2.5
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name MR-5A630AEF9F78\mr smart
Time Zone SA Western Standard Time
Total Physical Memory 4,096.00 MB
Available Physical Memory 1.84 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 4.81 GB
Page File C:\pagefile.sys

I am advised by my wife that while using my desk top computer sudden changes to the computer occurred, to wit:-

She suddenly had to click on an account before boot up could occur. She tried system restore to reverse the change, that failed but she got got a bluescreen with the message:-

A problem has been detected and windows has been shut down to prevent damage to your computer.

BAD_POOL_CALLER

Technical Info. :-
*** Stop: 0x000000c2 (0x00000040, 0x00000000, 0x80000000, 0x0x00000078.

System Restore fails to respond after that incident. I checked for system errors and found the following.

System Error Category 102 Event 1003.
Event Viewer: Disk error detected on \Divice\Harddisk\1D during a page file operation.
Disk event ID 51
Application MSSOAP ID 16. There were 15 generic and client errors.
Error WSDL file failed to load.
Soap error one of the paramiters supplied is invalid.

The last program I installed on the system was Hallmark Card studio 2012 about 7 days prior to5th August 2012.. I noticed it always started up very slow.

I have no idea what the problem is and I do require assistance in sorting this problem out. I am not too savy with computer internals and this is beating me up.

Thanking you for you kind attention.

standeb.

Discussion is locked

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My guess.
Aug 5, 2012 4:55PM PDT

What I read: "Disk error detected on \Divice\Harddisk\1D"

A bad hard disk. Run chkdsk (including surface check, so the command is chkdsk /r ). Can be done from the recovery console (after booting from your Windows XP CD) if you can't get into Windows regularly.
Or run the drive diagnostics from the maker.

Kees

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Bad_Pool_Caller problem.
Aug 6, 2012 5:42AM PDT

Hello Kees_B,

Thank you for your reply. I ran a chkdsk scan this morning before reading your post. I am able to bootup. The system boots up every time. I have registered my Hard Drive with the maker. The maker is Seagate. The drive is a Seagate Baracuda ST3500641AS. However my efforts to be able to find and run the drive diagnostics on the web site has been elusive, faustrating to say the least. I will keep trying and post back.

I am also to inform you that system restore is now working. The system seems to work normally, so in the meantime I might just be able to check out these things and inform you in my post. Meanwhile can you tell me how to run the chkdsk since I could bootup? Should I do it from the run command dialogue box? I ask because I am also of the belief that some filed are corrupt.

Thanks again Kees and
Best Regards.

standeb,

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Running chkdsk
Aug 6, 2012 5:46AM PDT

Can be done from the properties of the drive in Windows Explorer. It's in the Tools-tab. Checking can be done while the system is running. If you want to have errors fixed, it will be done at the next boot.

Kees

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Bad_Pool_Caller problem.
Aug 8, 2012 2:04AM PDT

Hello Messrs: Kees_B & Steven Haninger,

Thank you so much for your replies and suggestions. Kees with respect to your post, I did the chkdsk /f and /r. I got some relief therefrom. The WSDL and the MSSOAP stopped but I continued to get Event Viewer: Disk error detected on \Divice\Harddisk\1D during a page file operation. Disk event ID 51, so I tried Steven's suggestion.

Steve I was able to download Seatools but could not run it because I could not download the .Netframework installer to complete the installation of SeaTools. It was as if something was preventing the deownload or may be there are different .Netframework versions and I was tryuing the wrong one. I was getting an (Unspecified Error Message) when trying to install. I could ascertain that though because I was only seeing one.netframework version. I have the feeling that the drive test will shed some real light in finding the solution.

Can you guys give some further suggestions?

Further Kees, I must inform you that I run a Seagate external drive (free agent). I thought that I should either disconnect that drive and/or uninstall the Hallmark program I last recently installed. I opted for disconnecting the drive and that was how the WSDL and the MSSOAP stopped showing up in the Event Viewer. However I am aware that should I reconnect that drive, the same situation will occur so I am thinking that I am still at square one. Please be reminded that I am not knowledgeable to any extent about system internals so that I may require a step by step guide devoid of tech language so I would understand your instructions properly and be able to carry them out.

I am very grateful for the further assistance you both can provide.

Thanks again

standeb.

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Did you check here?
Aug 6, 2012 9:54PM PDT
http://www.seagate.com/support/downloads/seatools/

The downloads tab will get you what you want. You'll make a bootable CD and run the non destructive test routine. If the diagnostic testing finds bad sectors, it will attempt to relocate data to spares. If it finds any at all, it will return a code. Write that down. If your drive is under warranty, you can do an on-line RMA and that return code will be requested. Any found bad allocation units are reason to have the drive replaced. Good luck.
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Just so you know.
Aug 8, 2012 2:30AM PDT

I encounter a lot of these errors and after watching tech after tech chase down the errors too many came down to hardware issues. Some were simple old machines that needed cleaning and replacing the heat sink compound or a failed fan but what really wasted the prior tech's time was the notion this was a driver bug. They went off for days trying this and that.

Is the machine a few years old? Has the usual work been done yet?
Bob

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Bad_Pool_caller problem
Aug 8, 2012 10:01AM PDT

Hi Bob,

Thanks for your post. Since my last post when I said that I will be doing the normal cleaning every two months I had reason to have the Hard Drive changed and this was done on 8th July 2012 and a cleaning was done at the same time, moreover this machine has upgraded nearly every year with new motherboards and processors for the last three years. I am really getting ready for Windows 8, so I am checking compatability with my printers, programs and stuff.

I am going to do a test on the external drive because it seems to me that there is where the problems are coming from. Since I disconnected it I have not seen any of the crashes or problems complained of for at least the time being. The same is approximately four and a halt years old so 'am thinking that it may be time to change it. Can you let me have your thought on this thread?

Any comments and/or suggestions by your goodself will be greatly appreciated.

Thanks again.

standeb.

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Say, there's one ODD entry.
Aug 9, 2012 4:21AM PDT

Page File Space 4.81 GB

How did you manage to do that on a 32 bit XP?
Bob

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Bad_Pool_caller problem
Aug 9, 2012 12:56PM PDT

Hello Bob,

Huh, Huh, Huh, I don't know how that occurred. I'll have to ask the techie.

I'll get back to you on that.

standeb.