Samsung forum


Bad pixels, great news - for me!

by MrBabaGanoosh / January 22, 2013 1:00 AM PST

I had to note my experience with Samsung here because I was so shocked. I was ready to toss my 5-1/2 yr old HLT6187SX because of all the bad pixels. I thought I'd call Samsung first on the off chance they would repair it - they said they would!! No charge!! The guy came within 2 days, spent 15mins, no BS, and left. No pleading, no threatening, no cost! Un-f'ing-believable! I love good customer service.

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Bad Pixels
by punchykuba / January 22, 2013 10:46 AM PST

Today I called Samsung customer support because my 50 inch plasma have six black lines going through it. My set is 18 months old and no longer under warranty. Customer Service offered to give me the name of a repair shop (I had to cover all expenses). I explained to her that this is a known issue with these plasma sets and she need to come up with a better solution. I was given a transaction number and a promised of a call back with in 48 hours. I have no idea what to expect. M

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Wish they would do the same for me!
by a0199847 / December 11, 2013 12:53 AM PST

Hi, I am really happy they repaired your TV. I have a white dots issue with the DLP chip and they will not take ownership and fix it. Looking at $500 to fix through their repair center. Last Samsung product we ever buy. Based on my internet search, apparently most people were unable to get Samsung to take ownership and very unhappy about it.

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I'm in your camp
by cecrd / January 15, 2014 5:50 AM PST

I have a white dot issue with the DLP chip and Samsung would not fix my model HL61A750A1FXZA. Said it was not covered under the recall, but I see many people online with this model and a "white dot" issue.

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5 posts? OK, make camp.
by R. Proffitt Forum moderator / January 15, 2014 7:07 AM PST
In reply to: I'm in your camp

What many don't know is that this part is mechanical so expect to see a lot more failures. With so many posts by you I can't tell if you found my reply about where to discuss what we know so far.

PS. Dredging up old posts is your choice but after 5 posts, you might lose track of your posts or answers.

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