Samsung forum

Praise

Bad pixels, great news - for me!

by MrBabaGanoosh / January 22, 2013 1:00 AM PST

I had to note my experience with Samsung here because I was so shocked. I was ready to toss my 5-1/2 yr old HLT6187SX because of all the bad pixels. I thought I'd call Samsung first on the off chance they would repair it - they said they would!! No charge!! The guy came within 2 days, spent 15mins, no BS, and left. No pleading, no threatening, no cost! Un-f'ing-believable! I love good customer service.

Discussion is locked
You are posting a reply to: Bad pixels, great news - for me!
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Bad pixels, great news - for me!
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Bad Pixels
by punchykuba / January 22, 2013 10:46 AM PST

Today I called Samsung customer support because my 50 inch plasma have six black lines going through it. My set is 18 months old and no longer under warranty. Customer Service offered to give me the name of a repair shop (I had to cover all expenses). I explained to her that this is a known issue with these plasma sets and she need to come up with a better solution. I was given a transaction number and a promised of a call back with in 48 hours. I have no idea what to expect. M

Collapse -
Wish they would do the same for me!
by a0199847 / December 11, 2013 12:53 AM PST

Hi, I am really happy they repaired your TV. I have a white dots issue with the DLP chip and they will not take ownership and fix it. Looking at $500 to fix through their repair center. Last Samsung product we ever buy. Based on my internet search, apparently most people were unable to get Samsung to take ownership and very unhappy about it.

Collapse -
I'm in your camp
by cecrd / January 15, 2014 5:50 AM PST

I have a white dot issue with the DLP chip and Samsung would not fix my model HL61A750A1FXZA. Said it was not covered under the recall, but I see many people online with this model and a "white dot" issue.

Collapse -
5 posts? OK, make camp.
by R. Proffitt Forum moderator / January 15, 2014 7:07 AM PST
In reply to: I'm in your camp

What many don't know is that this part is mechanical so expect to see a lot more failures. With so many posts by you I can't tell if you found my reply about where to discuss what we know so far.
bob

PS. Dredging up old posts is your choice but after 5 posts, you might lose track of your posts or answers.

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

Does BMW or Volvo do it best?

Pint-size luxury and funky style

Shopping for a new car this weekend? See how the BMW X2 stacks up against the Volvo XC40 in our side-by-side comparison.