I'm sure you caught that now famous delivery at http://www.youtube.com/watch?v=PKUDTPbDhnA
Since it's that new, I'd arrange for exchange rather than any service call. But your choice.
I bought a new Samsung LED Smart TV Series 5 5600(UA40ES5600) last week. Unpacked it today and powered up.
The problem is, the screen goes blank after about 10 or 15 seconds of turning on. I can hear the sound, I can change the channel, I can do everything, everything is operational but the screen is blank. After turning off and on again the screen comes up, and then after the same interval(probably 10 to 15 seconds) the screen turns itself off.
Here's the sequence, power on, 10 to 15 seconds pass, screen goes blank or off. Power off, power on, 10 to 15 seconds, screen goes blank/off.
Note that everything is functional when the screen goes off and stays blank, I can change the channel, I can increase/decrease the volume, I can go to the menu and move around but the screen remains blank/off until I power off and on again. Its like the free-listen mode where the screen remains off but you hear the sound, but in this case its happening automatically and there is no free-listen function/button on the remote control and it is happening automatically.
This is really frustrating. I turned off every timer(Sleep, power saving,protection etc).. but still the problem continues. I did a factory reset as well but the problem still persists. I even unplugged everything and kept it like that for 30 seconds and then on again but still the problem persists.
I wonder if there is some hidden timer that is triggering this. The manual says that there is a setting that turns off the screen to save power keeping everything else functional and will turn the display back on again if I press any button except the volume button but pressing every button the remote controller has doesn't bring the screen back on when it goes dead. The TV itself takes about 3 to 4 seconds to go from the samsung logo to working condition and the menu takes some more seconds to navigate so I am running out of time before I get to change or checkout the eco settings that might be causing this.
I am out of my wits and I just want to know if there is anything else I can do before I go call samsung(which I don't want because we have a very bad reputation here that they will replace the whole motherboard or power board even if its not required and I brought back the TV from my vacation to UA so taking it back there is like paying for a brand new one.)
Samsung LED Smart TV
Series 5 5600