To outright failures. Try HP's chat at hp.com to see if they will talk about how to restore your files.
In the future why not just copy what you can't lose to a few places?
HP does NOT appear to document how to do this at http://support.hp.com/us-en/product/HP-Pavilion-a6000-Desktop-PC-series/3548186/model/3548188/how-to
Bob
I had to recover my computer (HP model a6230n, HP Pavilion 32-bit processor, AMD Athlon 64x2 dual core 5600+, 2.80 GHz, 3.00 GB RAM, 363 GB Hard Drive.) I backed up all my files to 6 CDs using the HP process. After recovery, I insert disk 1 and it reads backup.exe, but when I run, nothing happens. How can I download my backup data from the 6 CDs?

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