Hi, I've had 18 months of madness with my TVs. A Sony DLP had a wonderful picture - for 2 years, then blacks went blue-ish. A new light engine was fitted by Sears extended deal. Wouldn't focus. New bulb!1?? wouldn't focus. New light engine. Wouldn't focus. Money back/credit. $4,600 I signed for in repairs. zero to me of course.
There was not a finger mark on this set when I got the box from the attic. The guy then hauled the monster out by himself, AND SLID IT ACROSS THE CONCRETE into the box. End of DLPs I ordered a 46" Samsung.
It was delivered in a pickup. I'm not kidding, and I had it replaced. Irony is, it was better than the one the two nice guys replaced it with. Again not a finger mark on this set. Back light blead on dark scenes. Call Sears. He says it's normal. Okay, put up with it. But then, Samsung call and ask if everything is okay. I say, well, now that you mention it. No. They send their 'own' tekkie. Huh! After I'd been speaking for 10 mins I realized he couldn't speak English. He then podded the screen so hard the colours all distorted. I could never clean the screen. Waste of time not putting a finger mark on it. Sheeesh!
New Screen. Okay. two weeks, backlight bleed through agian. Samsung ARE UNABLE TO SEND ME A NEW TV. Could I get one from a store?
ARE THEY KIDDING??? Anyway, they cut me a check. Fine.
New 46" LED. Aaaaaaaaaaaaaaagh!!!!!!! The back light bleed is as bad - if not worse - than the LCD. Patches of light over left of screen in dark scenes. Right side, fine. I have a few more days to resolve this or get my money back. I've said I'll try one more set to see if it's a one-off problem.
By the way, I was a t/v tekkie and heading a department at age 18. I've had a loooooooong time in the business, and where I come from, a next day fix would be an embarrassingly long time to keep a customer waiting.
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