YES! There is a glitch in the software! This has pissed me off since I got the drive in January! I spent about 2 hours on the phone with technical support to have them conclude that it is a windows problem not theirs! But, it does the same thing on my Mac when I plug it in there too! WD's only suggestion to me was to do it the old fashion way as you said, copy and paste. I think that's kinda ****! If they have the damn program out there, it should be working right! Sorry to hear about our client, hope s/he understands.
I just recently bought a 250GB Western Digital My Book Essential 250GB External USB 2.0 Hard Drive, Model#WDG1U2500N. I bought this one because my current Drive is about 5 years old and starting to fail.
However, I have had a few problems with it.
I have been working on computers for about 10 years now, so I'm pretty competent at them.
However, when backing up a computer I experienced a problem. I used the 'google one click backup' to backup the C drive. HOWEVER, instead of backing up the main drive (of which it seemed to have copied and then deleted them into the recycle bin), it made a mirror image of the other backup drive that was attached to the computer! Also, this presented a problem, as I was on a client's computer. The software backed up a copy of 100GB worth of her songs (she's a DJ) and they thought I was trying to pirate it! I was able to give them 'some' reassurance that this was not my intent, but they are stuck on the question: "With all of your computer knowledge, how could you let this happen?" I honestly cannot come up with an answer. I told them that I will research it and see if anyone else has had a similar problem.
When I got home, I attached the drive to my computer and the same thing happened. I told it to backup my documents on the D drive, yet it made a mirror image of my other USB drive that was connected and the files that were supposed to be backed up were copied then put into the recycle bin. When I disconnected the drive and tried again, it still didn't copy my D drive, but the E drive. Short of doing a 'copy' and 'paste', I cannot get the files moved over! I cannot get the auto-backup software working correctly. Any ideas?

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