In the below removal guide, scroll down to where you see "Automated Removal Instructions for Spyware Protection using Malwarebytes' Anti-Malware:"
Remove Spyware Protection (Uninstall Guide)
Follow ALL the steps. After running Rkill, it should allow you to run Malwarebytes' Anti-Malware. Take note in Step #5, where it states, "Do not reboot your computer after running RKill as the malware programs will".
If Malwarebytes' Anti-Malware is unable to completely remove the infection, give the following scanners a try.
Hitman Pro 3.5. - Update and run it. It's free to use without a license. If a virus is found, you will receive a free 30-day license to remove the threat.
ESET Online Scanner
Kaspersky's TDSSKiller - The instructions and download can be found here:
Let us know if you run into any problems along the way..
I have a virus (backdoor win32 scrab.p virus) it comes up with a fake program trying to get me to purchase malware protection. It won't let me run malware bytes on the computer to remove it and then comes up with an error message blocking it. I have tried logging in via safe mode and running malware bytes however it asks me to download updates. As I am in safe mode I cannot download updates and when the scan has completed there is no viruses found. I have also tried going in and trying to delete the files manually however I get no luck please see below. Any ideas?