Restart your computer.
Tap repeatedly the F8 key after the Computer startup test screen (POST) is done.
Choose the Safe Mode option from the Menu then press Enter.
Then scan with AVG.
You also could run an on-line scan:
Please run the Housecall online virus scan located at:
Follow the prompts to scan your hard drive for viruses. Select the "Autoclean" option so that Housecall will remove any viruses from your system.
When the scan is finished, please restart your computer.
Windows XP Pro
Got a message from AVG that a Trojan Horse Backdoor.Generic3.HQV was detected on my computer and AVG cannot heal it or move it to the vault. What do I do to get rid of this?