Which model of television was it? If it didn't have a stand, why not return it to the retailer and receive one that did? "Some reason or another" would definitely be something I would take up with a seller.
But I agree, if you were told that you should receive something in a timely manner, you should have received it. I'll take a look at this and see if one of our service guys can assist you in getting the correct part.
We're not here to burn people, but to help them. Let me look into this, and I apologize for the inconvenience.
I received a 32" Samsung TV over 2 weeks ago. It should have had a TV stand in the box, but it was not included for some reason or another. I called customer support that evening and was told that the no-charge part would be mailed to me and I should expect to receive it in 7-14 days. Now (17 days later), I was told that there is really no time frame I should expect the part, and that 2 weeks is just an optimistic estimate for when it will SHIP (and they couldn't even confirm that my part has shipped). Her excuse - "This is a no charge part, you're not paying anything." So my product didn't have all the pieces, and I should be grateful that I'm at least getting a replacement? Understand that the TV cannot be safely set up without the stand or a wall mount, neither of which I have, and you can see why I'm frustrated. I will never buy another Samsung product if there's a chance I could get burned by their customer service again.
CS transaction #: 3000538301, if anyone there is listening...