Awful Samsung customer support

The TV was a LN32B460, 32" LCD. I purchased it online (Amazon.com) so I couldn't return it easily. "Some reason or another" was my way of saying that no one could provide me a reason for it to be missing the stand.
I'd appreciate any help, as I've about lost any confidence that the customer service reps can assist.

thejakal,

I've sent this up again to see if I can get a timeframe for you. Again, I apologize for the inconvenience.

--HDTech

I appreciate that; I got a call from someone apologizing and giving me a UPS tracking number indicating that it shipped and should arrive soon. I do wonder what would have happened without you getting it noticed though...
Regardless, I hope that these kinds of things are noticed so that future customers don't have to face these problems.

thejakal,

Actually, it sounds like it was on its way and already processed. But again, I apologize for anything less than good customer service.

I'm glad to hear that you're taken care of.

--HDTech

Hey, Just Google Samsung complaints.. Its scary. My 50 inch LCD tv died recently. Just months after the warrantee period. The tech guy that came had exactly the right caps even thought he did not know what the problem reported was...... Strange.

More strange, he replaced 10 volt caps with 25 volt caps that were being used in a 15 volt circuit. When I tried to let Samsung customer support know, they told me that they did not care and there was nothing that they could do. Good by.

So, I say that for the next 10 years..... I will be telling everyone on line and at NASA where I work to NEVER buy Samsung again.

The complaints that are posted on line are just like mine... lots of promises, but nothing ever happens. You get sent to the EXECUTIVE Service dept. and then no one calls back. I noted that the parts were under voltage and even had the tech give me the parts (2 caps in the PS fixed the problem) but NO ONE at Samsung customer service cared.


So tech guys, you have your work cut out for you. Bad products will kill the company and in this economy, they will do so quickly.

I will not be monitoring this site but on the rare chance that Samsung cares to followup, just add "@gmail.com" to my username and contact me.

eldernorm

Couple of complaints: Samsung customer service was not aware of a patch on their own site under the FAQ page that impacts their current Green 2TB HDD, the error isnt likely to occur for many but when it does it can cause data corruption which is a serious issue for any HDD owner. Most who will experience the issue are techs who like to use tools to test their drives with diagnostics that run the command that triggers the issue. The Samsung rep I spoke with acted like their drives are perfect and dont need firmware updates, what you get with shipment it what you get is basically what I was told. I ended up applying the patch by using FreeDos boot CD I created and the execuatble from their site. No ETA on a real patch that will be available to the public preferably one that doesnt require the creation of your own boot disk to apply and also none of the F-Series drives even show up for registration on their site. In addition on Samsunghdd.com if you click product registration you get an RMA page. I've been a great Samsung supporter in the past as they have some quality products but their cusstomer service needs improvement. My complaint isnt as serious as the ones above but I hope that Samsung pays attention and will work to improve their site to correct these problems. I know their are others out there that want to register their products to add the warranty extension and firmware flaws need to be addressed promptly. For more details on the issue you can also search source forge for the firmware update with model HD204UI. These drives run cool and are solid once patched, but the vast majority of users will likely never patch and if they trigger the issue will be very unhappy with Samsung.

I wish I've known this before I even bought my Samsung TV. Their customer service shouldn't even be called service. It should be called delaying service until warranty runs out committee. If worse comes to worst, I can just sell it off on craigslist and research other brands.