When ever you buy stuff there is some contract/agreement you enter into. Are you saying the agreement covered shipping of these parts or not?
The path to lower costs is usually done by shifting the cost of such back to you. So while you may have free shipping of spares or on site repair with another name the price usually reflects that.
Bob
I bought a computer set including keyboard and mouse a couple of days ago. Keyboard and mouse did not working initially. I talked to customer service and they said I have to replace those with warranty. To do that, I have to pay shipping cost and wait for a couple of week.
1. This is factory fault (They have to check those before shipping to customer). I believe they have to replace all products with their expense. If factory check this correctly, then this hassle thing wouldn't be happened.
2. I have to pay shipping cost for their malfunction products. This is not correct.
3. I have to spend time and effort for their fault. This is not correct again.
4. Even with this ridiculous fact, customer service did not apologize at all. Keep saying customer has to replace those with warranty.
Do I have to pay my expense to replace those ?

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