The only problem is usually elsewhere. So tell them it's on their end and have them setup something similar.
Does avoiding poor connection during the video call mean that i'm having issues or my partner ?
I assume it's me because my wifi signal on my phone is just randomly changing from 3 to 2 bars... It does that on my partner's phone as well so i'm not sure if it's me or him... i tried connecting myself to the wifi on my android phone and as i clicked connect it showed 1 bar then it went to full bar which is strange in my opinion...
In case it's my fault, what is causing it because i'm literally in the same room where the router is and there is nothing blocking it... i would also like to know how to solve it?
Thanks in advance