Hello stgfrazier12.

Don't reformat just yet. When you talked to the DELL support rep, was he Indian? My friends who have DELLs say that they say you should re-format before they really even help you out a little. If your having problems with Norton, try downloading and running SymNRT (Symantec Norton Removal Tool). Then reinstalling Norton.

ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe

If that doesn't work, download the eWido secuirity suite

www.ewido.net

It found some viruses and some adware that neither Ad-Aware nor Norton AV could find, and it also removed the ones that kept coming back. So far, its flawless to me. If the steps above don't help, I don't know what will help.