Hello stgfrazier12.

Don't reformat just yet. When you talked to the DELL support rep, was he Indian? My friends who have DELLs say that they say you should re-format before they really even help you out a little. If your having problems with Norton, try downloading and running SymNRT (Symantec Norton Removal Tool). Then reinstalling Norton.


If that doesn't work, download the eWido secuirity suite


It found some viruses and some adware that neither Ad-Aware nor Norton AV could find, and it also removed the ones that kept coming back. So far, its flawless to me. If the steps above don't help, I don't know what will help.