I ordered a camera, Nikon D5200, from Fumfie a few weeks ago and received a email that I needed to call Michael to discuss further processing of my order. I called Michael who proceeds to try and sell me a extra battery for $69 and a 32G SD card for $79, both of which are extremely inflated prices. I said no and he tries to sell me a extended warranty that is normally $199 for $99, again I said no. Now he says he can give me the battery, SD card, extended warranty and expedited shipping all for $99. I said no thank you, just send me the camera. Michael said the order would be processed and shipped to me right away. I thought it was odd to get a email and the up sell of items that are cheap knock offs for a over inflated price. I did a search for Fumfie and found a lot and I mean a lot of negative comments. I do see Henry Fumfie respond to some of the negative and say they ship thousands and thousands of orders a month and you are going to have a few slide through the cracks. But what happened next is why Fumfie is a total SCAM and not to be trusted.
After reading the reviews the next morning I checked my credit card that I had charged the camera on and there was not a charge applied yet from Fumfie. I checked my email and there was not a shipping confirmation yet from Fumfie that the order had shipped. I was not feeling comfortable with Fumfie so I called Michael and canceled the order. I simply told Michael I changed my mind and I checked my credit card and nothing had been charged. Michael said that's fine nothing had been processed, a cancellation notice would be sent to my email, that I never received! The next day Bank of America calls me to verify my last two credit card transactions which I did and asked what this was about. BofA informed me there was a charge on my credit card in Brazil at a gas station for $82.38. They asked if the credit card had been stolen or if I had given the information to anyone of which I said yes, Fumfie and explained. This credit card account was only about 60 days old and I had not made any other on line purchases with it. It's ironic my credit card information is used to make a transaction in another country after I had given it to Fumfie!
I have ordered a lot of electronics on line and have never had this happen. Lesson learned is to always use a third party like PayPal and I'm thankful BofA is on top of their security!
I am not one to post a lot of reviews, though I felt I needed to share my experience with fumfie.com, so that others may avoid the aggravation and waste of time that I endured. They advertise great prices, that is for sure, though you get what you pay for. I ordered a Nikon D610 camera kit and was assured three day delivery as I needed the camera for an important trip I was about to take. When the camera did not arrive after 5 days, I called to inquire. I was told that the lens was not in stock and that shipment was delayed. This is understandable, though frustrating. Though what happened from here is the worst kind of customer service, and business tactics that I've only experienced with used car salespeople. I was told that they would find me a solution, then put on hold, told that I would receive a call back (several times) and never did. I was then told that they could send me another lens that they said was better, though when I did my own research, it wasn't even the right lens for the camera. They offered to ship the cameral alone if I could find a lens. I did find a lens and ordered it, though then Fumfie backed out of it's agreement because I told them I was no longer interested in the extended warranty as it would not cover the lens that I did not purchase with the camera. They apparently make big profits on the extended warranty. Finally, I had enough and told them to cancel the order. After trying several times to persuade me with a free battery, I was told my the supervisor that the order would be cancelled and I would receive a full refund that day. Of course, they charged my credit card before shipping the camera. Four days later, I called my credit card company and they told me that the charge had not been reversed nor a credit issues. I then had to dispute the charge with my credit card company and then learned that there are MANY out there who have had bad experiences with fumfie. I thought that I was done with fumfie, though a day later, I got a call from their shipping department that my order was ready for shipment. I told them that I had cancelled the order, and then I got another round of pressure sales tactics, offering to throw in this and that to make it worth my while, all stuff I didn't need. All in all, I spend about 3 hours of my time to try to save $100. It isn't worth it. Avoid Fumfie.com, they seem like a company that lie, deceive, not take responsibility, and will do anything to get your money.