Horrible experience with 1&1 customer service, been on the phone several times with them over the past few days. After being on the phone with them for 75 min, Ed in the dedicated server department simply hung up the phone as he was incapable, unwilling on unknowledge resolving my issue. I got transferred around many many times and had to do my story over and over again, landed with the same guy again in the dedicated server department and he did the same thing, hang up on me!.
Called again got Ryan on the phone in the same department, he couldn't help me either after being on the phone for 55 min, asked to be transferred to a supervisor got Ron on the phone,
Could help me either referred to the processing department however the are not there anymore call back tomorrow. I emailed supporting documents to the legal & process department, faxed it as well to the customer service line. Than they stated I used the wrong form and had to use a different form, LOOKS EXACTLY the same with same information just a different headline.
Re faxed documents call again the same spiels started all over again, getting stonewalled and NO service in regaining control of our our accounts that are paid by the company and not by the individual that is on the account. In the meantime the business activities and email access is crippled, they didn't care at all and simply hung up the phone. Look for another hosting company!