I had ordered a web-space with 1&1 in Germany for a period of six months. After six months, when i expected that the service will be terminated, 1&1 extended it on my behalf and charged for the next six months.
After I was able to track down hidden telephone numbers, and could talk to one of 1&1 employee, she said, if you dont cancel, the service is charged automatically for the next six months. On my request that I had no such knowledge and that I have not really used this service during the last six months, and would not use during the next six months and that the six-month's period has just ended, she agreed to cancel my service and return the money 1&1 had drawn from my bank account.
Three months have passed, and 1&1 has not returned the money. After many calls and many emails, I get the same answer. "your contract period is not over yet and the money cannot be returned!". Interesting to note that that they did cancel my service after I talked to 1&1 representative -- since than, my web-space is not there, BUT I MUST PAY! Not sure, if the contract will expire even afer second period is over. My advice is STAY AWAY FROM 1&1.