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Question

Avira Reboot prop on XP

by rfbsgk / January 26, 2015 6:44 AM PST

XP sp3 wont reboot after installing Avira Free antivirus

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Clarification Request
So how about booting?
by R. Proffitt Forum moderator / January 26, 2015 7:01 AM PST

You can use the usual safe mode and such boots to uninstall it or roll back.

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XP wont reboot after Avira installed
by rfbsgk / January 26, 2015 10:46 AM PST
In reply to: So how about booting?

this doesn't work because I cant get past the blue pages

Anytime I select any one of the options on the XP advanced options boot menu, it goes into a boot loop.
No help from Avira.

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When all boot options fail we are left with
by R. Proffitt Forum moderator / January 26, 2015 11:18 AM PST

Some fairly advanced repair options. Given it's XP it's so old that XP users know how they should backup for such disasters. Time to execute your disaster plan.
Bob

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I see you wrote "reboot" again.
by R. Proffitt Forum moderator / January 26, 2015 11:21 AM PST

Boot is not "reboot." It's slightly different. A reboot is when I tap the control alt delete or press the reset button. A boot is when I do a power up from all power off boot.

-> There's not much about the PC in these posts. Some machines bsod when a memory stick, printer or thing is plugged in. We unplug such for the test boot.

What I forgot to ask is for you to tell all. Maybe a clue will appear.

I may not be duplicating prior answers from https://www.google.com/search?q=xp+fails+to+boot+after+avira&ie=utf-8&oe=utf-8
Bob

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XP wont reboot after Avira installed
by rfbsgk / January 26, 2015 1:33 PM PST

thanks Bob,
its a XP sp 3 system.

I mean "boot" from power up.
Installed Avira yesterday for the first time after removing AVG trial version, and all went well.

a power cut overnight turned the PC off,
and the "boot loop' started when I fired up today.

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So no word about USB things plugged in?
by R. Proffitt Forum moderator / January 27, 2015 12:02 AM PST

Again, I did not duplicate the prior discussions.
Bob

All Answers

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Answer
Re: boot issues
by Kees_B Forum moderator / January 27, 2015 12:09 AM PST

It's kind of confusing.

You write:
- won't reboot
- can't get past blue pages (but not about the error code 0x????????)
- boot loop
- boot from power up
and finally
- power cut overnight (that could certainly damage the PC)

So we really don't know what happens if you turn it on.

Bob's idea to execute your disaster plan seems good. That's either back to your latest image or a fresh install. But first you might tell more to give us a better idea of the situation.

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Avira problem with boot
by rfbsgk / January 27, 2015 5:08 AM PST
In reply to: Re: boot issues

Hello Bob,and Kees

thanks for your input.

.No USB devices involved,
. No error codes given (blue screens only)
.I had tried Safe mode boot - and "last known good configuration" but no luck there, it just went into that "boot loop"

Unit is now with my tech who is also baffled.
He's copied the hard drive to save data
next step suggested is an overlay re-install of XP

or after that a wipe and re-install.

(this time without the bloody Avira pest !!!)

Roger

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Re: Avira
by Kees_B Forum moderator / January 27, 2015 5:21 AM PST

Let me note that I have not a single problem with Avira (latest version) in Windows XP SP3. Just today, by the way, I read a review from the Consumers Organisation here that found it the best free antivirus available (and confirmed that MSE is the worst).

How did you "remove" AVG? Uninstall from Control Panel should work, but their own removal program might have been better and certainly is more safe. It could be that some remnant interferes with Avira. In that case, consider AVG the pest!!! Well, you'll probably never know.

And I've never seen a blue screen without an error code an lot of text explaining the error. So that's mysterious: a BSOD without error code.

Kees

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Answer
Try this
by vembutech / January 27, 2015 6:34 AM PST

Hi, Try boot it in safe mode and uninstall the Avira and then boot your computer in normal mode. Then try installing it again. In case if didn't work means, better you try some other antivirus like AVAST or MSE.

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Avira problem with boot
by rfbsgk / January 27, 2015 7:40 AM PST
In reply to: Try this

tks Kees,


Yes I read that report too , thats why I chose Avira !

good point re removal

yes I did it via control panel so maybe some AVG remnant ?

The blue screen was the "saving your settings" etc screen

Looks like a re-install unless Tech can get in an replace the files that Avira aparrently deleted/
tks for yr thoughts
Roger

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(NT) Or remove the files Avira added?
by R. Proffitt Forum moderator / January 27, 2015 8:22 AM PST
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Re: saving your settings
by Kees_B Forum moderator / January 28, 2015 4:17 AM PST

That looks like the normal log-off screen, not the blue BSOD screen. Totally different, of course. In such a case, try your spare admin account to see if that is affected also.

Kees

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Avira problem with boot by rfbsgk
by rfbsgk / January 28, 2015 7:59 AM PST

Thanks everyone.

Tech solved my prob by re-install of XP.

Not game to try Avira again.

AVG works well on my other PC, but causes frequent mini freezes.

I've just uninstalled all prev. McAfee AV so hope that stops the freezes ?

R

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Answer
What's in the BSOD?
by R. Proffitt Forum moderator / January 27, 2015 8:02 AM PST
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