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AVI, Wave & MPEG cause shutdown?

by creynolds / March 26, 2005 11:41 AM PST

Ok. Could use some insight here. Just built the wife a new PC. Main board is VIA KT40A-ANH using a 1.8 Duron procesor. Video Card is Nvida GeForce FX5200. 256 Ram, Win2000 Pro.

The problem I was initially having was that everytime I tried to install a program off CD that had an interactive menu or AVI demo the system would should down a few moments after the video/motion started. I soon discovered this was not limited to CD's. The same happens if I copy the program to disk and run it. I tried using the diagnostics function of my System Suite Utility. All hardware tests pass until I hit the multimedia tests. The system shuts down about 2 seconds after any of the folling tests:

AVI Video
Midi Sequencer
MPEG Video
Wave Audio

Ok now here comes the mind blowing part. I can copy an AVI, MPEG Video or MPG audio file and play it with no problems! These all launch through windows media player. Also I have no problems with streaming video or audio or flash animation!! What gives? Any Ideas?

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Creynolds, Have You ??
by Grif Thomas Forum moderator / March 26, 2005 12:01 PM PST

...Installed the newest DirectX 9.0c? See the link below:

DirectX 9.0c End-User Runtime

Have you installed the NEWEST drivers for your NVidia card? See the link below:

GEForce Driver Download Site

Have you tried turning back the "Hardware Acceleration" a little?
Click on Start-Settings-Control Panel-Display icon. When that loads, click on the "Settings" tab, then the "Advanced" button, then the "Troubleshooting" tab. Move the "Hardware Acceleration" tab one or two notches below "Full".

Hope this helps.


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Info Update: AVI, Wave & MPEG cause shutdown?
by creynolds / March 26, 2005 9:23 PM PST
In reply to: Creynolds, Have You ??

I may have discovered the problem. I should have suspected this right off but, it slipped by me. This was a TigerDirect BareBones that included, case, mainboard, processor, fan and 256 DDR2100. When I opened the shipping cartons the security seals on the packaging of both the processor and memory had been broken (prevously opened?). Well I just ran two memory testing programs. DocMemory and MemTest I386. Docmemory past all tests but, MemTest I386 apparantly could not get past test #7 for "random number sequence" or someting like that. I ran the test 3 times and each time the system shutdown within 1 second of entering test #7.

If I can find an open store today I will buy a replacement memory module to see if that is really the problem. If it is I am going to be realy pissed of at TigerDirect for selling me previously opened and defective product. If the replacement module shuts down on the same test then I will really be at a loss as to what is going on.

Also note: In the Bios Pc Health screen the CPU temp is consistantly between 177F and 180F. I'm tinking this is a bit high for no activity. My PC with an Athlon XP only runs at 125F with no activity. Of course it has a kick *** fan and copper heat sink. Still I'm wondering if the CPU is running to hot.

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This is getting more interesting
by creynolds / March 27, 2005 3:45 AM PST
In reply to: Creynolds, Have You ??

Well no place is open today (Easter Sunday) to get a new module so I have been looking into things further. I have definate proof now that the memory module is at the minimum not original to the package. It was supposed to be 256 of PC2100 DDR SDRAM. I was wondering why the BIOS in "Optimal Configuration" kept showing the RAM as DDR400 instead of 266. So I installed AIDA32 to probe the entire system. Turns out that it is actually PC3200 that was in the package.

So now here is the question. Am I having this shutdown problem because the memory is bad or because it is not compatible with the rest of the system. The main board supports either 266, 333 or 400mhz DDR. The CPU FSB clock choices are 100, 133 or 166mhz. Because of the 1.8g Duron processor the front side bus is set to 133mhz for an effective 266 speed to match the processor. The via chipset bus on the board is 533mhz.

So what do you think am I dealing with bad memory or mismatched components?

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Shut down unexpectedly
by artg / April 2, 2005 7:16 AM PST

I am having the same problem as stated above. Art

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Re: Shut down unexpectedly
by creynolds / April 2, 2005 10:45 AM PST
In reply to: Shut down unexpectedly

My problem actually turned out to be the processor
overheating. I never really suspected it since after all it was all new stuff. Turns out the cooling fan/heat sink combo I was sent was not up to the job. I figured it out by installing a hardware utility and watching the temp spike over 200F at certain points. Bought a new fan with copper heat sink at compusa and that solved it. Now it never peaks over 160F.

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shut down unexpectedly
by artg / April 5, 2005 12:46 PM PDT

I'm glad you found the problem with your computer. I change hard drives and am just now installing ME. Will go to XP eventually. It came up with "no hard drive found" or something like that every time it shut down unexpectedly. I went to the bios and sure enough the hard drive was not there. I unpluged the power and then repluged it in and for a while the computer worked ok. I felt the cpu fins and they didn't seem warm. Wasn't on that long either.

Now I need to find drivers for the motherboard and am not sure where to look. It is an 800 AMD Athlon in a KT40A ANH. If you know where I can look for the sound, and other drivers. It doesn't have a built in Video so I can handle that ok. Thanks for any help you can give. Art

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Re: Need drivers
by creynolds / April 5, 2005 7:05 PM PDT
In reply to: shut down unexpectedly

That is the same main board I have. It should have come
with the drivers. Look for a green & black CD that is labled "XFX" across the top and at the bottom says it is the Installation CD-ROM. If you by chance ordered this from TigerDirect and also ordered an Nvidia Video card you may have a 2nd XFX CD that is just for the Video card. Use that one AFTER the main board drivers have been installed. Be sure to follow the instructions that say to install the chipset drivers first.

Also note that if this is NOT a clean install and you are using a HD with a pre-existing Windows OS installed you will need to go into the BIOS and make sure to set "YES" next to the line about this being a PNP (plug & play) OS. Right below that you will need to change the "Reset Configuration Data" to "YES".

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