Hello arnspac,
could you please provide us with email identifier(s) of the unsuccessful communication with AVG technical support? I will check them and pass for proper answer with refund offer.
You can also open my CNET profile and send me the identifiers by personal message.
Thank you
Afetr the purchase and install of AVG 2011 and crashes and four hours of wasted time, I finally got my system running again. Now it won't do a scan of my computer. During install it would not let my computer restart. Tried, ( unsuccessfully ) to contact customer support but that was an effort in futility as well. Can I get my money back?

Chowhound
Comic Vine
GameFAQs
GameSpot
Giant Bomb
TechRepublic