Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Rant

AVG won't issue the license!

Apr 18, 2011 3:22AM PDT

Has anyone else had a problem with ordering this weekend from AVG? I ordered the IS 2011 bundled with PC tuneup and have made over 10 calls/emails and the license still isn't issued. "Responses" vary from it will be a few minutes, our server is down, give it 24 hrs, etc. Do I even want this product?

Discussion is locked

- Collapse -
RE: AVG won't issue the license!
Apr 18, 2011 5:40AM PDT

Hello Mule7214,

Please accept our apologies for any inconvenience caused.

Provide us with AVG# email support identifiers so we can check the communication.

Thank you

- Collapse -
The latest results...
Apr 18, 2011 5:44AM PDT

Case #3031586 said Gabby @ support would issue it within minutes. When I called back after awhile, no one had any details for that case #. Then supervisor of Sales was really sorry but told me to just wait for another 24 hours.

- Collapse -
Re: Latest results
Apr 18, 2011 3:53PM PDT

Hello Mule7214,

- Collapse -
I don't understand...
Apr 19, 2011 5:36AM PDT

...if it has to be entered manually, why isn't it just done now? Is this happening to everyone who ordered this product or just me?

- Collapse -
Re:
Apr 19, 2011 3:44PM PDT

Hello Mule7214,

Please accept my apology for the delay in delivery of your purchased product. We are experiencing an issue in our database that we trying to solve as soon as possible. We know about your order and will send you your license numbers as soon as we can.

Thank you for your patience.

Ondrej Ploteny
Forum Supervisor

- Collapse -
CANCEL ORDER
Apr 22, 2011 5:53AM PDT

Please cancel my order and provide confirmation that this has been done. Thank you.

- Collapse -
Re: Cancel order
Apr 25, 2011 3:39PM PDT

Hello Mule7214,