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AVG TOP 5 weekly issues - September 2, 2011

Sep 2, 2011 1:19AM PDT
** AVG 2012 released! **

We are happy to inform you that AVG 2012 product line has been released. Please visit our home, small business or free web pages to find out more about brand new AVG products and get familiar with new features:
AVG 2012 Free Edition
AVG 2012 Home protection
AVG 2012 Business protection
We will be happy to read your comments and feedback on AVG Facebook page.


** Safe Search extension is not compatible with Firefox 6.0 **

In previous reports, we mentioned that the AVG Safe Search extension is not compatible with Firefox 6.0 browser. Please be informed that full Firefox 6.0 support has been implemented in the recently released AVG 2012 products. You may download the new versions here:
AVG 2012 Free Edition
AVG 2012 home and SBS versions
Should you face any difficulties installing AVG 2012, please do not hesitate contacting AVG technical support.


** New AVG Forums **

Only AVG Free products were supported on AVG Free Forums until recently. With AVG 2012 product line release, we have decided to change forum's structure and include support for all AVG products. Feel fro to browse forums and discuss any challenge you may be facing while using AVG or removing an infection:
AVG Forums


** AVG update stuck on 64-bit Windows **

Several AVG Free Forum visitors reported non-functional update process on their 64-bit systems. The update process seemingly stalls when analyzing downloaded update files. Based on the so far provided diagnostic data, the update installation process is "correctly" closed (prematurely). The issue may well be caused by a software conflict or possibly by a hidden infection. We were not yet able to induce this situation in our environment on 64-bit operating systems unfortunately. An update process crash dump needs to be investigated by developers.
Should you meet similar update issue, please contact AVG technical support or alternatively provide forum moderators with all needed information as described in this forum post.


** Rootkits **

We have significantly improved anti-rootkit module detection capabilities in AVG 2012 products. This . Please check these FAQ articles in case you would like to know more about rootkits and their removal:
What is rootkit?
How to deal with rootkits?
Modern rootkits overwriting the Master Boot Record (MBR) may sometimes prevent the MBR sector from being fixed when the operating system is running (and the rootkit itself is active). In such case, the MBR needs to be overwritten with the host operating system offline. This can be done by the Windows recovery console.
Rewriting the MBR improperly may prevent the operating system from booting. We recommend performing this operation only if you are absolutely sure or if asked to do so by AVG technical support (detailed information will be provided in such case). More information about rewriting the MBR sector can be found in this AVG Forum article. After fixing the MBR sector, we strongly recommend running a full computer scan using updated AVG to remove possible infection remnants.
Please do not hesitate contacting AVG technical support in case an infection cannot be removed or is repeatedly coming back after its removal.


Find more interesting articles at AVG Blogs.

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