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AVG TOP 5 weekly issues - October 14, 2011

by JiriF_AVG AVG Staff / October 14, 2011 12:03 AM PDT
** YouTube video playback **

A few AVG 2012 Internet Security users reported YouTube video playback issues. The video playback stops after some time and cannot be resumed. Restarting the video results in playback stopping at the same time, usually. The AVG Accelerator component (included in AVG Internet Security only) seems to be related to this situation. If you face such online video playback issues, disable AVG Accelerator and check whether the situation is rectified:
- Open the AVG Internet Security user interface and press F8.
- Uncheck the Enable AVG Accelerator option (screenshot).
- Click OK to save changes.
- Restart your browser and play the video once again.
If the situation is rectified, please contact AVG technical support for further investigation.

** System booting fails after recent update **

A few AVG users suspected the AVGIDSEH.SYS driver is causing system boot freeze because this driver is listed as the last one loaded during the initial boot phase. The so far performed analysis suggested the issue is not caused by AVG in all cases. Brief overview of our findings can be found for example in this AVG Forums post. Further diagnostic instructions can be found in this AVG Forums thread.
To be able to investigate the issue thoroughly and to make sure AVGIDSEH.SYS is not involved indeed, our developers requested full memory dump. In case of any related questions, please contact AVG technical support.

** AVG 2012 upgrade popup **

One of AVG users noticed that AVG Anti-Virus is typed incorrectly on the upgrade pop-up window (lower case V is used instead of the capital V in the "Anti-virus" text). Such minor discrepancies may indicate rogue pop-ups (or scam sites) and confuse users. Here you can see the mentioned pop-up window.
The typo will be fixed soon. Please accept our apology for any confusion this may have caused.

** An infection is coming back? **

AVG Forums visitors reported hard to remove infections (usually accompanied by rootkits). Scanning the system using updated AVG Rescue CD when an infection is coming back usually rectifies the issue. In case the infection is still coming back or cannot be removed, it may be hidden in a virtual file system which is not accessible by usual means or protected in a different way.
Should you need assistance with infection removal, please contact AVG technical support or describe the issue on AVG Forums.

** AVG Outlook plugin used with an IMAP mailbox connected **

You may face certain slowdown when an IMAP mailbox is connected to your MS Outlook client and AVG MS Outlook plugin is installed. This is caused by MS Outlook updating messages stored on remote server with a new header (which includes information about the messages were scanned by an antivirus). This usually means no inconvenience as e-mail messages are quite small comparing to average Internet connection speed. The slowdown may be noticeable on dial-up connection or with large amount of e-mails stored in your mailbox.
If you wish to avoid such slowdown completely, you may replace the MS Outlook plugin with Personal e-mail scanner plugin. Please consult this FAQ article for more information on E-mail scanner plugins and their un/installation.

Find more interesting articles at AVG Blogs.
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