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AVG TOP 5 weekly issues - November 25, 2011

by JiriF_AVG AVG Staff / November 25, 2011 12:12 AM PST
** Stubborn infection **

AVG Forums visitors reported hard to remove Trojan Horse Agent type infections lately. Scanning the system using updated AVG Rescue CD when an infection is coming back usually rectifies the issue. Please see this example AVG Forums infection removal thread.
In case an infection is still coming back or cannot be removed, it may be hidden in a virtual file system which is not accessible by usual means or protected in a different way.
Should you need assistance with infection removal, please contact AVG technical support or describe the issue on AVG Forums.


** AVG 2012 program update recreates Desktop shortcut **

A couple of AVG Forums users mentioned that AVG program update is still re-creating AVG Desktop icon. We are sorry for any inconvenience this may have caused you.
Developers already rectified the update process behavior. The fix is going to be tested by QA department and released with one of the following AVG program updates,


** AVG Mobilation Free downloading unknown data **

One of AVG Forums users noticed the AVG Mobilation Free is downloading about 6 kilobytes of data on his handheld device repeatedly. Please be informed the AVG Mobilation Free is downloading commercial advertisement displayed in the top banner upon launch. This advertising banner is not included in AVG Mobilation Pro (paid for) versions. You may notice similar behavior with many other free Android applications.


** AVG Advisor **

Please be informed AVG 2012 includes a new AVG Advisor feature. It is designed to warn user that there could be a memory leak in your browser (in a script or a flash within a visited website, respectively). AVG records an average amount of memory used by a browser and is regularly checking the value during browser usage. In case the memory consumption is significantly increased, user is informed about possible memory leak. Browser re-start is recommended in such scenario.
Please see an example of AVG Advisor informative window here.
In case you would like to disable AVG Advisor (this may be handy in case you are used to work with internet browser differently than most users), you may proceed as follows:
- Open AVG user interface and press F8.
- Select the Appearance item in the left tree.
- Untick the Display AVG Advisor performance notifications option (screenshot).
- This will disable both the notifications and memory usage monitoring.
- Click OK to save any changes.


** AVG detection exceptions **

We noticed certain confusion about managing user detection exceptions on AVG Forums. Detection exceptions needs to be defined for specific AVG components. I.e. when a file is detected by the Identity Protection component and user wants to prevent the file from being detected for some reason, it is needed to define an exception in the Identity Protection Allowed list. Here you can see where the detection exceptions are listed in advanced AVG configuration.
The Anti-Virus -> Resident Shield -> Exceptions were implemented in order to allow user to exclude files or folders which won't be checked by the Resident Shield component.
The LinkScanner -> Online Shield -> Expert Settings item allows user to specify trusted domains and IP addresses which won't be scanned by the Online Shield.
The Anti-Rootkit -> Exceptions item is highlighted by a different color because the already defined exceptions can be only removed here. Anti-Rootkit exceptions are created by right-clicking a particular Anti-Rootkit scan result and creating the exception using the context menu displayed. Note that Anti-Rootkit scan can be initiated manually by clicking the Anti-Rootkit component in the AVG user interface and then clicking the Search for rootkits button.
The Potentially Unwanted Program exceptions are a little bit different. Exceptions defined here are applied to both the resident detection and computer scans, but only to Potentially Unwanted Programs (not to Trojan horses, etc.). Note that the other abovementioned exceptions are defined for the particular component only (resident detection), therefore such exceptions are not respected when running the full computer scan.
The AVG Advanced configuration can be accessed by opening the AVG user interface and pressing the F8 key.
If a certain file seems to be detected as a threat while it is in fact harmless, please be sure to report it to our virus analysts as described here.


Find more interesting articles at AVG Blogs.
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