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AVG TOP 5 weekly issues - November 18, 2011

Nov 17, 2011 10:28PM PST
** AVG Security Toolbar was unable to connect with AVG application **

Several users reported the AVG Toolbar was unable to connect with AVG application. This warning window is displayed when the Internet browser is started.
Please rest assured this does not decrease your security level. The issue is investigated by AVG developers and will be fixed in one of the upcoming AVG program updates.
Please see this FAQ article for more information.


** AVG Free Edition upgrade to full version failed **

When upgrading your AVG Free Edition to full version, you may be presented with an error message stating that a requested file is not available on server. We are working hard to resolve this issue in timely manner.
In the meantime, please upgrade your AVG Free Edition to a purchased full version as follows:
1. Uninstall the AVG Free Edition completely. More information about uninstalling AVG Free Edition can be found in this FAQ article.
2. Install the purchased AVG program using installation package available on this website.
Should you face any challenge upgrading to AVG full version, please contact AVG technical support for assistance.


** Windows Mobile Device Center blocked by AVG Firewall **

One of AVG Forums users reported his Windows Mobile 6.5 device is no longer able to synchronize with his computer using the Windows Mobile Device Center application. A brief analysis revealed the application is not properly allowed in AVG Firewall configuration. Should you experience similar issue, please proceed as described in this AVG Forums post.


** Restart required repeatedly after an AVG update **

AVG Forums users reported AVG requesting restart repeatedly after completing the AVG update process. This issue is likely caused by certain update files could not been renamed for some reason.
Please proceed as follows to rectify the situation:
- Navigate to the following folder (some files and folders are hidden by default operating system configuration):
C:\ProgramData\avg2012\cfg\
...or (if using Windows XP):
C:\Documents and Settings\All Users\Application Data\avg2012\cfg\
- Verify that the updatecomps.cfg.prepare file is present in this folder.
- Delete the updatecomps.cfg file.
- Rename the updatecomps.cfg.prepare to updatecomps.cfg.
Please contact AVG technical support should you need further assistance.


** False positive alarms **
We noticed a couple of false positive alarms reported on forums in the past week. Anti-virus may detect a legitimate application sometimes when a part of its code is similar to a code in newly created malware. This situation happens from time to time with every anti-virus software. Even though AVG 2011 implements advanced anti-false mechanisms to minimize risk of false alarms, the situation may occur anyway. If you suspect an application has been detected incorrectly, please submit the respective file to our virus analysts. There are two options how to proceed:
A) Sending via web page http://samplesubmit.avg.com. Please note there is no feedback provided to sender in this case.
B) Sending via e-mail as described in this AVG Forums post. When a sample is analyzed, e-mail response is sent back to sender with result.
More information about false positive alarms is available in the above linked AVG Forums article.


Find more interesting articles at AVG Blogs.

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