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AVG TOP 5 weekly issues - March 9, 2012

Mar 8, 2012 11:41PM PST
** An infection is coming back... **

AVG Forums visitors reported hard to remove infections lately, sometimes accompanied by rootkits. Scanning the system using updated AVG Rescue CD when an infection is coming back usually rectifies the issue. AVG Rescue CD is able to find rootkits easily as they are not active when the host operating system is not running.
Also, a malware is sometimes coming back when stored in the System Volume Information folder. You can disable the operating system's restore functionality temporarily in order to remove the malware from this location as described here.
In case an infection is still coming back or cannot be removed, it may be hidden in a virtual file system which is not accessible by usual means or protected in a different way.
Should you need assistance with infection removal, please contact AVG technical support or describe the issue in AVG Forums.


** How to disable AVG Secure Search? **

AVG users sometimes want to disable AVG default search in their browsers. The search provider was modified during the AVG installation process based on user's choice or based on previously used default configuration. If you wish to disable the AVG secure search, these AVG Forums posts could prove useful:
Internet Explorer 9
Internet Explorer (newly opened tabs)
Mozilla Firefox
Google Chrome


** AVG Accelerator **

We noticed users searching for AVG Accelerator description at AVG Forums recently. Please be informed the AVG Accelerator accelerates streaming of YouTube videos and downloading of files from download.cnet.com. Downloading files and videos smaller than 10 MB is not accelerated. Accelerating downloads of such small files would not be effective. AVG Accelerator is available with AVG Anti-Virus and AVG Internet Security only.
Should you face any issues during YouTube video playback, try disabling the AVG Accelerator temporarily and check whether the situation is rectified:
- Open the AVG Internet Security user interface and press F8.
- Uncheck the Enable AVG Accelerator option as seen on this screenshot.
- Click OK to save changes.
- Restart your browser and play the video once again.
If the situation is rectified, please contact AVG technical support for further investigation.


** General update error **

A few users reported general error during AVG update in this week. Although a cause of the issue varies across the individual cases, the AVG repair installation will rectify the problem in most cases. More information about AVG repair installation procedure can be found in these FAQ articles:
AVG Free Edition: FAQ 4372
AVG commercial version: FAQ 4421
In case the issue is not rectified, please contact AVG technical support; AVG update log will be requested for detailed analysis.


** iTunes wireless sync **

AVG Forums users reported trouble while syncing iTunes wirelessly with their devices until AVG was disabled. Detailed information on how to rectify this situation could be found in this forums thread.
Feel free to post your feedback in the thread or contact AVG technical support should the trouble persist.


Find more interesting articles at AVG Blogs.
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