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AVG TOP 5 weekly issues - June 20, 2011

** Facebook is very slow with enabled AVG LinkScanner Search-Shield **

This unpleasant ongoing issue has been mentioned in our previous reports, and concerns users getting slow scrolling on Facebook Wall and high CPU usage by browser's binary, when AVG LinkScanner Search-Shield add-on is enabled. You may temporarily disable the AVG Search-Shield add-on as follows to work-around this issue:

- Press the Windows logo key and R.

- Type inetcpl.cpl and click OK.

- Click the Programs tab.

- Click the Manage add-ons button.

- Select the AVG Safe Search add-on and click the Disable button to deactivate it.

- Restart your Internet Explorer.

Please rest assured that the AVG Surf Shield will protect your browser when downloading. Only the verdict icons displayed by your search results will be temporarily missing. We are sorry for the inconvenience.


** Enumerating Virus Vault items failed **

AVG Free Forum users cooperated on analysis of Virus Vault accessing problem in the past week. Our developers were able to pinpoint cause of this issue. A fix will be released with one of the upcoming AVG program updates.

A temporary solution is described in this AVG Free Forum post. In case the issue is not rectified by this temporary solution, please post a comment in the above mentioned AVG Free Forum thread or contact AVG technical support.


** System boot process hangs on loading the AVGIDESH.SYS driver **

A few AVG users suspected that the AVGIDESH.SYS driver is causing a system boot freeze as this driver is listed as the last one loaded during the initial boot phase. The so far performed analysis suggested the issue is not caused by AVG in all cases. Brief overview of our findings can be found for example in this AVG Free Forum post.

To be able to investigate the issue thoroughly and to make sure AVGIDESH.SYS is not indeed involved, our developers require a full memory dump. A short guide on how to create such a dump is available on the AVG Free Forum. If you have any related questions, please contact AVG technical support.


** AVG Mobilation detects the Superuser application **

AVG Mobilation users noted that the Superuser application used on rooted Android phones is detected as a malware. Although the application is not dangerous by itself, it may be dangerous in non-techie hands. Therefore AVG Mobilation developers decided to detect this application on purpose.

Experienced users may choose to ignore such warning while unsure users are warned on presence of this application.


** AVG website requests (www.avg.com) redirected to free.avg.com **

We would like to inform you that www.avg.com requests are redirected to free.avg.com in some regions. When you experience such redirection, please rest assured it is intentional and does not indicate any infection or routing problem.

If you need to visit AVG e-shop, please use this direct link:
www.avg.com/cart


Find more interesting articles at AVG Blogs.
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